Business ProfileforTree Pros, LLC

On Sunday, March 5, 2023, I had a large tree in on the edge of my front yard removed due to damage from a windstorm. Tree Pros, LLC was in the area so I asked them for a quote and accepted it. Since the tree was on the edge of the lawn next to the street, they could have removed the tree from the street. Instead, they pulled their huge truck up in my front yard and then took the tree down in one piece. Pulling the truck on my lawn would have been enough to cause ruts but lifting a complete large tree while the truck was sitting on the lawn made it worse. I now have 6-7” ruts from one side to the other of my front yard. From the date of service up until today I have had contact with various employees of the company 7 times, during which they agreed that the yard needed to be repaired. Most of the rest of the times they have promised to take care of it, but nothing has been done. On Monday April 10th, with no rain over the previous weekend and no rain expected for the week ahead, I texted their regional sales manager and asked him to PLEASE get the yard fixed this week before the rain comes again. He said his dirt pile should be dry enough and he would see me soon. On March 29th, and April 15th I’ve had to cut the grass as it was almost knee high both times. Trying to cut around the ruts caused the wheels of the mower to continuously fall into the ruts which caused the mower blade to stop each time. Today is Tuesday, April 18th and the yard has not been fixed, nor have I heard from them since April 10th. All I have asked for is for them to put the yard back to level, with grass… where it was before they drove their truck into it. I don’t believe I should have to pay someone else to have the yard fixed. I am very disappointed that they are a company that does not have the integrity to correct issues they cause while taking down a tree. I would just like to have them fix the problem they created in my yard.