ComplaintsforCraig & Landreth Cars HQ

• Initial Complaint

  08/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a convertible from them about 2 weeks ago. While driving home from the dealership I noticed the top wasnt sealed right and had an air leak. I brought it back to the dealer and they said they could fix it the next day for $250.00. I know I bought the car as is but that should have been right before I bought it. Anyway I took the car in and after waiting 4 and a half hours they told me I had to leave the car there for glue to dry. Then they charged me another $50.00 for the glue. I picked up the car the next day and on the way home I noticed the window whistling. Which wasnt a problem beforehand. I brought it back and they said they fixed it which they didnt. Then I was told they could fix it right but he didn't know how long it would take and they would charge me over $100.00 an hour to figure it out. Funny how once the sale is final you're on your own.

  

  Business response

  08/14/2023

  *** *****, I've tried having my Operations Manager, **** ******, contact you in regards to your complaint with us.  I apologize that you feel as we have wronged you, however I can assure you, it's not the case.  Older vehicles such as the one you purchased, do have a higher risk of malfunctions, therefore we disclose and sell them 100% As-Is.  We're upfront and direct about this as we have you sign two forms stating that you're aware that the vehicle is indeed as-is and hold us at no fault if and when any issues arise. I've attached your signed copies here so you can review the terms of our agreement. 

  We did and will continue to extend discounted rates if you'd like to work on getting these issues fixed. 

• Initial Complaint

  10/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  PROMISE NOT KEPT Purchase car July 2022, at time of purchase I was promised a safe reliable car, duplicate key & car manual. Car manual & duplicate key will be ready when car tags where ready .After monthly calls about tags .After stop byes at dealership, I finally received car tags 75 days from date of purchase;however no manual or duplicate key, Initial complaint was about tires, less than 24 hours of purchase although told when picked up the tire in which I pointed out had a nail in it was fixed/replaced with new tire. WAS NOT. The car road funny after pick up , a loud sound, to my surprise it was the tires. Took back went round and round as I was told they would replace at 50% of price due to warranty.No no no. Spoke with **** he said would make right, that he did. After several calls about tags reached out 2 **** Craig told I hadn't received tags,manual or duplicate key. Several text between **** and I about all, again he assured me he would take care of it. Weeks went by reached out again via text **** told me to work with him & he wld take care of all. He asked me to send picture of key 8/29 .I did, he said he talked to title clerk she initiated plans 2get tags & sent key 2 2key specialist & was waiting 2 hear back from him &checking on manual & advised he was going to be out & to work directly with him.. few days later call for tags went 2 pick up asked abt manual & key lady NOTaware. I asked 4 **** , she said he was on vacation... Followed up next few days then weeks later. Sept 1 began texting again no response, called no response.9/21 follow up again. no response. Fast 4ward called rep was told **** no longer worked there. Asked about HIS promise, about key &manual he told me no 1 promised you that Mam. Advised didn't hear back by 4pm I was filing complain with BBB. Said nothing owed no xtra key have blessed day maam..VERY unprofessional, I was lied 2 CURSED OUT by **** *****, car is shop 3 times had to replace brakes&rotors. Worst car buying experience!

  

  Business response

  10/18/2022

  I've reviewed the transaction of the vehicle and spoke with all parties involved.  From the start of this transaction, ***** ******* has been less than pleasant to deal with through the entire process.  This includes (from her) foul language, false  and unrealistic expectations, etc.  
  
  I want to mention that she called the bank after the sale and stated that she wanted to "switch to a different car" without our knowledge.  This paused funding and payment for a car that she already signed for.  
  
  With this transaction (and all) every customer is required to sign a we-owe(attached) which states everything that was promised at the time of sale.  Attached is the one she signed stating that nothing was promised or owed at this time.  These are in place for this reason which eliminates any "he said, she said" antics.  
  
  She signed the Buyer's Guide stating that she understood the provided warranty with the car is a 30 Day coverage where we cover 50% of parts and 50% of the labor of any incurred issues. 
  
  We'd be happy to provide ***** with a second key at our cost.  From Mercedes, this would run roughly  $350 and she will have to be present at the dealership.
  
  -- 
  
  Best Regards,
  **** ******
  ********** *******
  Craig and Landreth Cars
  

  
  

• Initial Complaint

  02/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2016 GMC Sierra from this dealer on 2/9/2022 and put $3K down on this vehicle. The contract was signed at that time. I was then contacted by **** ***** on 2/25/2022 and advised that I would need to put an additional $1K down or they will come and get the truck. I was told by a salesman that I spoke with at this location, ****** ***** that they have contacted four individuals this week alone and requested additional money down. In researching, I have round that this is a prime example of Spot Delivery Car Dealer Scamming. I do not feel that a dealer can threaten me for more money or to "come get my vehicle" after a deal is done and a contract is signed.

  

  Business response

  02/28/2022

   The last thing we want is a unhappy customer. This is not a scam. His payments would go down as well as what he financed. We will contact Mr ****** and try to resolve this matter.

  Customer response

  03/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business has contacted me to let me know they need me to come in to sign a new contract. I have signed the contract they originally asked me to, as well as they did. A contract is a contract. They let me know the bank will not accept the contract they originally made and want me to come in to discuss with the bank a resolution to this situation. However, it seems to be a mistake on their end with the contract they had made and signed. This situation should need to be discussed between the business and the bank. They have hit my credit several times now after agreeing on a downpayment price, as well as both signing the contract. This should no long affect me, considering it was a mistake on the businesses end. 
  
  Regards,
  
  ****** ******

  

  Business response

  03/02/2022

  We have called Mr ****** and explained what we need to do for this to be a validated deal. If he wants this vehicle all we need is for him to resign a new contract with a lower payment then he agreed to originally. We will make this easy and come to him if that's what he wants.  This is better for him so I'm not sure what the problem is. my # ************, **** *****

• Initial Complaint

  02/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Date: 2/15/22 I contacted Craig and Landreth cars Inc. to trade my vehicle for a newer car. ****** the dealership manager guided me throughout the process. ***** collected all my personal and financial information, processed 5 credit checks/inquiries, and took photo copies of my identification information only to tell me they won’t sell me a car because my credit profile shows me having 2 addresses. The credit checks/inquiries revealed a 770 credit score that qualified for the vehicle I wanted to purchase. However, after ***** spoke with another manager from their finance department they concluded that my personal information (mailing address, ID cards) raised red flags. I asked ***** to explain what the red flags are, and he explained that because I have two drivers license from two different states they are hesitant because other people they’ve worked with in the past committed fraud, I didn’t understand how this applied to me: All my information and documents are real. due to me working, living and renting an apartment in both states (California & North Dakota) I have that information listed on my credit report. ***** said sorry we won’t sell you a car because your info raises red flags but had no problem processing the credit checks/inquiries. I offered to provide pay stubs from my employer and to re-verify my information, however they were not interested and sent me on my way. Long story short; I went to craig and landreth cars to purchase a vehicle but instead received 5 credit checks/inquiries and no vehicle while offering a 770 credit score and car trade. I feel manipulated and deceived into having my credit profile tampered with only to receive a “sorry bud and have a nice day” with no further explanation. Please help!

  

  Business response

  03/07/2022

  We had a high suspicion of fraud. That is why we stopped the transaction. 

   

  Customer response

  03/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I want the business to explain what is fraudulent about the information I provided. I own the business filed with my application* ******** ******** **** and have a fico score of 770.  What is fraudulent about the information provided? 

  Regards,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩