ComplaintsforKearney Motorsports

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2016 ***** ***** for my son November 4th 2022. I was going to take the car to checkout by mechanic but they offered me 30 days if anything wrong with it bring it back. I picked up the car the following day, on the way home we have noticed that the engine light was on, which I called them back to let them know. The following Monday when we moved the car out of the garage we also have noticed the oil was leaking which we also told them about it. They told us to drop the car for them on Monday. Three days passed by nobody contacted us regarding the car. I have to call them several times to get a status and complain to them they finally called the shop and let me pick the next day. We took it home and the following day the engine light is still on, oil still leaking which we tolled to their repair shop that they have them work on more than three times. As of today December 23rd 2022 the car is still at *** * that they took their cars to be fixed. I have called Kearney Motor Sports every time the engine light and oil still leaking they told me took it back to *** *. I purchased this car since November 4th we drive less then seven times, either the car over heated, leaking and engine light still on. I feel humiliated every time I called Kearney. The manager over there even told me that I am looking for an opportunity from day one. Well if you have checked your cars out before selling to the consumer these won’t happed. And of course I am looking for an opportunity to get my car fixed. I thought I am supporting small businesses and they also had Veterans owed on their sign. Oh man, I was completely wrong, not to mention that I paid CASH $9300 plus taxes, a month of insurance that we didn’t even drive. I also paid to replace washer fluid reservoir. Now I am stuck with the car because they don’t want to fix the problems. I wouldn’t buy any car from them again.

  Business response

  01/19/2023

  ---------- Forwarded message ---------
  ***** ******* *********** ****************************** ***** **** *** *** **** ** **** ** ******** ********* ** ******* *** ********************** ************************

   

  Complaint ID # *******

   

  To Whom it May Concern:

   

  As always, 100% customer satisfaction is our goal.  On or about November 4, 2022 ****** ********** purchased a **** ********* ***** from us.  It came with a 30 day/1000 mile powertrain warranty.  Some period of time after the sale, the check engine light came on.  Even though it was a sensor issue that was not covered under the warranty, we agreed to pay for the repair for good customer relations. ****** took it to *** ** and they were unable to fix it to his satisfaction.  Within the past week we paid for another $1200 for additional repairs and the customer agreed that they are 100% satisfied.  

   

  Sincerely, 

  **** *******

  General Manager

  
  The contents of this email should be considered confidential. This message is only intended for the specified recipient(s). If you received this message in error, please delete it immediately.

  Customer response

  02/07/2023

  
  
  

  ---

  On Thu, Jan 19, 2023 at 4:10 PM Jamie Kearschner <[email protected]> wrote:

  
  I would like to close my case# *********  The business has contacted me today 1/19/2023 to resolve the issues with my car.  He is being working with me to provide me with another vehicle until my car is fixed and run.  They also will be responsibility to pay for the repairs.  

   

  Thanks!!  
  
  
  
  
   
  

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought this car in May. In-between then and now. Thousands have been spent to get it fixed, and it still is not fixed. When buying the car they did not tell me in anyway, shape, or form about the problems I would abruptly run into, or the problems it already had. I feel strongly taken advantage of. After a little research, I come to learn. That they do this to alot of people.

  Business response

  11/08/2022

  To Whom It May Concern:
  
  As always, 100% customer satisfaction is our goal.  On or about May 16, 2022, *** ******** Purchased a 2012 Audi Q5 with 99,000 miles.  He was offered an extended warranty that would give him 3 year coverage against repairs. Unfortunately he declined to purchase the extended warranty and therefore the vehicle was sold As-Is with no warranty whatsoever.  I have the necessary paperwork signed by *** ******** showing that he acknowledges this and accepts responsibility for any future repairs.  I will be happy to provide a copy of this.
  
  Sincerely, 
  
  **** *******
  ******* *******
  

  
  

  Customer response

  11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  ***** *******

• Initial Complaint

  08/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  False advertising of vehicle. Stated mid-range and got standard range plus. Nowhere on paperwork did it state it was standard range and sales guy and internet stated mid range. Probably wouldn’t have bought if I would have know it had less range as I was buying as a utility vehicle for work. Also they altered my temp tag date once expired instead of giving a new one which put me in a position where I was committing a crime in which the owner, ***** said “it’s like the equivalent of jaywalking, not a big deal”. 3 trips to the *** because they didn’t have proper documentation but wanted to blame it on the *** for being too strict and they wouldn’t have had that if I were registering in ********. All around bad business and I highly regret purchasing through them. I’ve tried to work something out with the owner but he has gone silent and no solution given.

  Business response

  08/22/2022

  Business:  Kearney Motorsports

  
  

  Customer:  ****** *******

  
  

  To Whom it May Concern:

  
  

  As always, 100% customer satisfaction is our goal.  On or about June 6, 2022 Mr. ******* purchased a 2019 ***** Model 3.  As with all ******, the range of the vehicle is prominently displayed on the screen.  At his time of purchase, Mr. ******* was fully aware of the battery capacity of this car.  Mr. *******s registration was delayed at one point based on the fact that he stated that "he didn't have enough money to pay the registration until Friday when he got paid".  Currently, the vehicle has been transferred into his name, with ******* registration and plates, and the deal completed. 

  
  

  Sincerely, 

  
  

  **** *******

  ******* *******

  Customer response

  08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The car was advertised as a mid-range model which is why I went in to see the vehicle. The range display shows remaining miles left on range not what total range is on the vehicle fully charged. After purchasing and going home I was setting car to my specifications I noticed that it was actually the standard range plus, not the mid-range that was advertised on website and that the sales person said I was getting. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  01/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  1. The 60 day warranty was to be bumper to bumper but when I received information it was only on the power train. 2. I requested hard copies of loan and warranty information - instead I received electronically via phone text and only after several phone calls. 3. When I received my tags they were(are) only valid until Jan 2022 instead of the minimum Sept. 2022 ( my birth month). Again I was told they would sort it out and call me however 2 weeks later I have heard nothing.

  Business response

  01/26/2022

  This complaint has been resolved with the customer (***** *****.)  Our dealership has already resent her warranty paperwork that we were under the impression she had gotten prior to this complaint.  As far as the registration discrepancy- This was a clerical error on the Clerk's office behalf not ours, and the customer has already had this explained to her. As soon as her registration is up for expiration, then Kearney Motorsports, LLC will cover the costs to renew her registration through 2022 and the customer has been made aware of this more than once. After speaking with her again, she says she understands.  We have taken all steps necessary to satisfy the customer and have an open line of communication with her if there is anything else she may need.

  Thank You.

  ******* ** ********

  Customer response

  01/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  ***** * *****

• Initial Complaint

  01/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I payed 3500 dollars to purchase a vehicle from Kearney motor sports with in a week they reposed the vehicle without any reason or explanation and refuse to give me my down payment or my items that were still left in the vehicle iv called for 2weeks and every time I speak to some someone they make jokes and tell me to call hurry potter

  Business response

  01/07/2022

  To whom it may concern,

  This complaint was inaccurately recounted with multiple details missing from the customer.  Mr. ***** came to our dealership to purchase a vehicle with intent to do so by financing through one of our lenders plus $3,500 as a down payment.  When we sent Mr. *****'s contract and required bank stipulations through to his approved lender, they then did their due diligence and attempted to verify his employment and paycheck stubs.  The bank was unable to verify his employment, and also discovered Mr. ***** had falsified his paycheck stubs- deeming him ineligible for the loan.  At this point Mr. ***** already had the vehicle in his possession.  After over 3 weeks of unsuccessful attempts to reach the customer via multiple forms of communication, our requests for our unpaid vehicle back went disregarded by Mr. ***** and we were left with no choice but to repossess the vehicle that rightfully belongs to Kearney Motorsports, LLC.  When the car was repossessed and brought back to our dealership, it had been wrecked by the customer with damages that far exceeded Mr. *****'s down payment of $3,500.  The down payment was kept in order to help pay for the damages carried out by the complainant. 

  Please feel free to contact me with any questions regarding this matter.

  Thank you.

  ******* ** ********

  **** ******* ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩