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Business Profile

Warranty Plans

United Septic Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is charging my checking account for services I cancelled in 2024. There is no phone number to contact this company.

    Business Response

    Date: 04/25/2025

    Mr. ********

     


    We have reviewed your complaint and based on the information that you have provided we are unable to validate an account with United Septic Protection.  In order to cancel your account please send in writing to the address below:  Also you can reach our customer service at *************

     

     

    Sincerely



    Customer Service

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elderly mothers credit card is being charged $169 at random times throughout the year, even though it should only be charged once. So far in 2025 it has only been charged, but in 2024 it was charged three times and in 2023 it was charged two times - they should be ashamed of themselves. They don't answer the phone, and if you call and leave a message, they do not return your calls. I want them to return her funds and immediately stop taking her funds and forget they ever called her.

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 1 account with these people and they keep charging me 2 payments a month. I get nothing in response with them when I try to contact. They charge me $169 and the later in the month they charge $189 again. I'm on a fixed income and can't afford this crap.

    Customer Answer

    Date: 01/31/2025

    I am writing this for my disabled parents. *** ******* * is the client. Please investigate. 

    Business Response

    Date: 02/19/2025

    From our initial review, it appears that you have multiple plans with us. To ensure we address your concerns accurately, we have requested an audit of ** ******** account. One of our billing supervisors will give you a call within the next 24 hours to discuss our findings and any necessary actions.


    If you are requesting a refund, we will process the refund for your latest payment as soon as possible.


    Thank you for your patience and understanding. We are committed to resolving this matter to your satisfaction.


  • Initial Complaint

    Date:12/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/20/24 I was charged by United Septic Protection for a policy that I no longer have or want. I have disputed these charges on many occasions over the last 3 years. They continue to try to bill me and I have on continually tried to reach out and contact them. On 12/15/24 I was told that they would call me back but I never received a call. They also told me I have 2 policies and no cancellation notice. I am formally confirming that I am cancelling any and all policies with this company and revoking by authority for them to continually try and bill me anymore. I would like some information and confirmation that this is cancelled and no longer will be billed.

    Business Response

    Date: 12/26/2024

    Ms ****** 

     


    Please accept our apologies for not being able to reach someone in our billing department. We have forwarded your information to a billing supervisor to give you a call.  From our initial review, we do not see where you have cancelled your policy.  What we have done is forwarded your complaint to our cancellation department.  Our typical cancellation policy is below.

     

    CANCELLATION OF THE UNITED SEPTIC PROTECTION: PURCHASER may cancel the UNITED SEPTIC CLUB PROTECTION by CONTACTING Administrator Services via mail at United Septic Protection at ** *** **** ********* ****** ** 33443.. Cancellation becomes effective at the end of the current month of coverage. If the Septic Protection Club is cancelled, the PURCHASER shall be entitled to a pro-rata refund of the paid Club Plan price for the un-expired term less a $50 administrative fee and any service costs incurred by United Septic Protection.

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charge per year should be $169.00. 2024 has seen charges of $169, $189 and $189.

    Business Response

    Date: 10/21/2024

    Dear *** **********

     


    It appears there may be an error or misunderstanding regarding your billing. We will have a billing supervisor reach out to you to resolve these issues. You can also reach us at ************* Please provide an accurate phone number so that we can reach out to you.

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All fraudulent charges by this company. CHECKCARD 10/12 UNITED SEPTIC PROTECTI *********** KY -$169.00 08/26/2024 UNITED SEPTIC PROTECTIO 08/24 PURCHASE *********** KY Card -$169.00 04/19/2024 UNITED SEPTIC PROTECTIO 04/18 PURCHASE *********** KY Card -$189.00 02/02/2024 UNITED SEPTIC PROTECTIO 02/01 PURCHASE *********** KY Card -$189.00 11/20/2023 UNITED SEPTIC PROTECTIO 11/17 PURCHASE *********** KY Card -$189.00

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    United Septic has been sporadically billing 169 or 189 and on a few occasions they billed twice per month. I am working with the bank to cancel this ACH. Another bigger problem is they call the house all the time trying to pressure the family into spending another 100 bucks on sewer treatment stuff (septic savior) they are rude and pushy dealing with seniors. ******* ****** ****** ** ******* *************** ********** ** ******** *** ******* ******** ****** ****** ********* ***** ******** *********** ** ***** ***** ******** ******** ****** ****** ******* ***** ******** *********** ** ***** **** ******** ******** ****** ****** ********* ***** ******** *********** ** ***** ************ ******** ****** ****** ********* ***** ******** *********** ** ***** ************ ********* ****** ****** ** ******* *************** ********** ** ******** ********** ******* ******** ********* ****** ****** ********* ***** ******** *********** ** ***** **** ******** ************** ****** ********* ***** ******** *********** ** ***** ************ * could only go back 18 months total is $1392. But Mom has had these F rated (by you) "insurance providers for many many years. My brother is cancelling the ACH and I am calling them to ask to cease and desist with the calls harassing my parents to buy more of their products -- they still have product in their utility room right now-- they were buying it so often. I have no records of that. These are seniors -- almost 90 years old and this company is fleecing them. I have taken over care of their finances and think they should get a refund from this disreputable company as far as my Dad can recall they have never provided any services. I can say I certainly do not remember any services in the past more than 10 years -- I am going to estimate what I think they've paid united septic -- just for the "premium" and no explanation when the payment is 169 or 189 -- the timing is also erratic and inconsistent. POC- Daughter - ****** ******

  • Initial Complaint

    Date:09/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The purpose of this letter is to get closure on my claim.  Insurance was purchased on February 15, 2023 for $169.  coverage for a year.  I had work done on my septic system as the cost of $1500 I submitted a claim not realizing I had to get an ok from the company before the work was to be done. Talking to ***** at the company, he said he would refund only $800.00  I have yet to receive that refund.  A response would be appreciated.  P.S.  The work was done by ****** ****** ***  ph. ************  between 1-13-23 and 1-18-23. 

    Business Response

    Date: 09/16/2024

    Dear *** *********

    We have carefully reviewed your complaint and the claims submitted for reimbursement. Unfortunately, after thorough consideration, we are unable to cover the costs of the repairs in question. Our policy requires that customers contact us prior to obtaining service, which, in this instance, was not done. Additionally, our coverage does not extend to expenses related to the cleaning or pumping of systems. Therefore, we regret to inform you that we cannot provide reimbursement for these repairs. We understand this may be disappointing and appreciate your understanding of our policies.

    see below

    The provisions of the Septic Line Protection provides for the repair or replacement at company discretion of failure of in-ground and exterior wastewater lines and tank (excluding fixtures, pumps, grinders, pump out, root intrusions, closets, tubs, filters, clogs, or general maintenance.)

  • Initial Complaint

    Date:06/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened an account with (united septic protection) nov. of 2020 at 169.00 a year.since then thy have billed my credit card 19 times (3251.00)2 of which was 189.00 each.They refunded me 169.00 aug. of 23 when I first complained. They were to return all my over payment but did not.I called today an they said extension no longer existed and a recording that they were closed for the day/12:10 pm west coast time./ subtract 845.00 payments 169.00 refund aug. 2023 they owe me 2237.00 over payments thy took.Anyware from 1 to5 payments a year .they are already up to 4 payments this year.

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I singed up with United Sept club5/10/2023 I charged on credit card for 1 year. Now I am being charged every 2 months. I have not been able to reach them by phone, phone not in service. I have several numbers but none are active.

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