Business ProfileforUniversal Windows Direct of Louisville

VERY UNSATISFIED with my replacement windows from UNIVERSAL WINDOWS DIRECT installed in May of 2023. Just prior a service rep came to my house & sat at my kitchen table and guaranteed that the 2 windows set for a total of 4 windows I would purchase would match in color with my other windows. I have white on the inside and taupe on the outside. Rep measured inside and reviewed color and then went outside to review same and then quoted pricing before leaving. Soon after, I was notified on the phone that if I purchased my windows, I would get an additional discount. Agreeing I would have to pay 1/2 the cost upfront then a portion of the cost after manufacturing and the rest when installed. When windows were installed, they were both white on the inside and outside. Of course, the outside did not match my other windows. Universal Windows refuse to remedy the error after speaking with top representatives several times. The mismatched windows can even be noticed from the busy road on HWY 42. Even the installers should have noticed this when installing them and said something. Perhaps the problem began with the sales rep not writing up the product correctly all I know is the product does not match as told they would.