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Find a Location

Heartland Capital Investments, LLC has 1 locations, listed below.

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    Business ProfileforHeartland Capital Investments, LLC

    Portable Buildings
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.85/5stars

    Average of 172 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/12/2020

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Heartland Capital Investments provides affordable rent-to-own alternatives for your storage shed and carport structure needs.

     

    Products & Services

    Portables Building, Carports, Storms Shelters, Play Sets, Greenhouses, Livestock Shelters, Chicken Coops, Gazebos

    Business Details

    Location of This Business
    1104 Paris Rd, Mayfield, KY 42066-3328
    BBB File Opened:
    4/23/2015
    Years in Business:
    17
    Business Started:
    8/5/2007
    Business Started Locally:
    8/5/2007
    Business Incorporated:
    5/18/2009
    Accredited Since:
    2/12/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Chris Burnett, Owner/Member
    • Mr. Michael Ross, Accounting Manager
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/29/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I’ve been a customer since 2022, I’ve definitely had my share of ups and downs financially, but as of recent, I’ve made $150 of my $200 payment, which is already past due. I was told today that I needed to pay $311 and change as the minimum, I knew I didn’t get paid til Thursday, so I tried to think quick as I got a text stating “repo driver dispatched” clean out contents when I’d already been in contact today saying I’d pay Thursday. They did say they can only note the account as it is over 60 days past due (69) I was able to borrow the money for the payment thankfully, I called at 4:57pm CDT, yes, we’re in the same time zone, to make the payment for the past due minimum. The automated system said their office was closed. I know it’s only four minutes early, but that was the quickest I could borrow the money. If you call and try to go through the automated payment system, it makes you pay the full payment past due so here. I am with necessary stress throughout the night worrying if someone’s going to show to my daughter to take my building when they shut off their answering service four minutes early. You would think if they were wanting to collect the money for mine and I’m sure plenty of other accounts, and they had sent it to repo status that they would stay open through the stated business hours so customers could make their payments, or have an automated payment system that you could pay the partial amount owed.
    Read More

    Customer Reviews

    172 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Heather F

    1 star

    08/06/2024

    Terrible company. My fiancée told the shed company to come pick up the shed, he no longer wanted it. We were selling our home and we were told that the day we submitted request to give it back, that we no longer needed it. They said that we were on the list for the shed to be picked up and should be picked up within a day. Now it’s been almost a month since we moved out, and sold our home and they STILL have not picked it up. We hear the excuse, “it’s on the list to be picked up, but the drivers are independent, so they choose when to pick it up.” Absolutely terrible company!!!!

    Heartland Capital Investments, LLC Response

    08/09/2024

    As the customer has stated, our pick-up and delivery drivers are independent contractors and not employees of Heartland Capital Investments. We submit the request to the drivers to schedule the pick-up of units, but it is not in our authority to dictate the date they do it. The customer is welcome to call our customer care center (270-247-3199) and request an escalated pick-up through our call center.

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    BBB serving Greater Kentucky and South Central Indiana

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