Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Working with Built Wright Homes has been the worst experience of my life. In 2022 we signed a contract with *** from Built Wright to have our roof and siding replaced after the hail storm. We have been patiently waiting ALMOST 2 YEARS to have our siding replaced. We have called *** and the Built Wright team many times and are constantly promised solutions and to be contacted in a timely manner but that never happens. We have tried to be reasonable with our expectation of time line because we understood that a lot of people had hail damage to their homes as well, but waiting 2 years to still not even have an ETA and to have not actually received a return call from *** in 4 months despite attempts to reach out has been ridiculously unprofessional. All we want is our siding to be replaced in a professional manner so we can move on from this nightmare. Worst of all has been getting the run around whenever we try to get information. *** always seems to be with a client or can’t find our contract or is out sick or is driving or something else that causes him to not be able to call us back/answer our call/get us any information on ETA. Would love to have a resolution that ends with us getting the siding installed that we were promised.
Business response
04/17/2024
***** ****, who is one of our Co-Owners in our Company was apprised of ******* ********* frustration and dissatisfaction in reference to her siding not being installed per initial agreement. I personally spoke with ******* ********* on Friday April 12th and relayed her information to *** ****. He prepared a statement for her and emailed her on Saturday, the 13th. I received a call from *** ********* on Saturday evening with questions she had in reference to the email. I immediately spoke with *** **** to see if he was available to meet with her on Monday. He called her directly and scheduled a meeting with her for Monday, the 15th in the afternoon. ******* ********* and *** **** met and resolved all issues and we will be doing her siding upon her request and agreed upon by all parties. It was a very successful meeting and we are moving forward to resolve all issues. I telephoned *** ********* on Monday the 15th in the evening and we spoke and I asked her if she was satisfied with everything and if she felt good with the meeting and she said "yes, it went well, she felt like *** **** was very professional, kind and understanding." She appreciated my telephone call and it was such a pleasure speaking with her and resolving her concerns, we will now move forward.
Materials are being ordered and upon delivery the siding will be installed per the agreement.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.