ComplaintsforDays Inn
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Complaint Details
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Initial Complaint
05/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Words cannot describe the disgust I feel at this moment about this place let me just start from the beginning. I traveled from Cleveland OH to Morehead KY to see my mother for mothers day and got a room at the days inn Morehead KY and it was horrific. The moment I opened the door the smell *strong* smell of dog urine and feces hit me in the face like a semi truck it was HORRIBLE I have never in my life smelled anything like this. I looked and there was dog feces on the entrance of the doorway smeared and on the window seal wow just wow is what I was thinking. Mind you it took me 6 hours to travel from Cleveland to Morehead so I didn't get to check in until 8 pm at night. I immediately called the front desk and the lady at the front desk was in pure disbelief she could not fathom that they actually rented out this room in the condition it was in. So the staff has to do an emergency clean up and I didn't get into my room until after midnight they couldn't switch me because there wasn't another room available. I get back in the room and the smell is still horrible, the door is wide open and someone came in and stole the HDMI cord so the cable wasn't working I literally had the TV on right before they came in to clean. So me and my husband try to sleep the best we can and we both wake up sick stuffy noses, coughing, and feeling sticky. They did say they were gonna put me in another room in the morning but I am in pure disbelief. Uploaded is pictures of the dog feces smeared.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.