ComplaintsforF 5 Auto Wash
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was charged $14 for an automatic car wash at this location and the soap, foam and other chemicals supposed to spray out weren't working properly. I tried to contact customer support with no replies.Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 2nd, 2022 I went to the F5 AutoWash in Morganfield, Kentucky. I went into the middle self car wash and tried to purchase time. I swiped my car and it charged me $10 and gave me no time. I wasn't given any water or soap. We went to the next one and I just decided to use a five dollar bill instead. On March 3rd, I looked at my bank account and I noticed they charged me another $10. I gave the car wash $25 for a total of 6 minutes and 40 seconds of time to wash my car. They have no information on how to reach them, or a website for additional customer services of any kind. I want my money back and I think they should update their contact information or something where if there is a problem, we can get help.Initial Complaint
01/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Saturday January 22, 2022 I visited the garden mile rd location. I paid $18 for a car wash. The car wash started Spraying soap for 5 seconds and then shut off and did not turn back on. No way to get refund or get ahold of anyone at the business.Initial Complaint
09/21/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Tuesday, September 21, 2021 F5 Auto Wash XXX-XXX ********** Rd, Henderson KY XXXXX I selected the $8 car wash due to only needing change to use the vacuum cleaners, I put in $20 it's stated on the machine it excepted $1, $5, $10 or $20. I should have received $12 back which I did not. I sat there for probably a minute maybe longer waiting for my change and the machine kept telling me to pull forward so I pulled forward and it made one maybe two passes ** water on my car and told me to exit the washbay. So not only did I not get my change I also did not get the car wash. that I paid for. Personally I feel as if I should get a full refund or at least my $12 back. I posted on Facebook asking if anyone had any contact information for the car wash which no one did but I had at least five or six other people complaining about the same car wash taking their money or charging double on there card.Initial Complaint
09/10/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Paid $14 for the Complete Shine and it didn't even put a drop of water on my car. Didn't even start up.Business response
10/01/2021
Business Response A refund was mailed to ******** *****, thank you. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) Received a refund of $14. Thank you
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.