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Find a Location

Robert Alexander Center for Recovery has 1 locations, listed below.

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    Business ProfileforRobert Alexander Center for Recovery

    Alcoholism Treatment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    130 Hope Street, Mount Washington, KY 40047
    BBB File Opened:
    3/8/2021
    Years in Business:
    4
    Business Started:
    11/25/2019
    Business Management
    • Mr. Brian Thornsberry, Executive Director
    Contact Information

    Principal

    • Mr. Brian Thornsberry, Executive Director

    Customer Contact

    • Mr. Brian Thornsberry, Executive Director
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    M. R.

    1 star

    04/05/2023

    Child Protective Services showed up at my house the day after my wife gets home from this place. Yes, you read it right, this place will call Child Services on you if you do not do what they want you to....and if they were that concerned for my child, they would've called when she was there, and as the law states IMMEDIATELY AFTER BEING NOTIFIED, THE CHILD WAS IN DANGER....not after she leaves. So now, I (a supportive husband), has child services meddling through my life, my house, my sanity, and the life of the thing I love the most, and that is my child. I can forgive a lot of things, but one thing I cannot, is someone messing with the wellbeing of my children. It takes a truly sick and low down individual to jeopardize the well being of any child, much less my child. I will write every review, write every lawmaker, politician, congressman, governor, and anyone else who will listen to what I have to say about this place. AGAIN, THEY WILL CALL CHILD SERVICES ON YOU IF YOU DO NOT DO WHAT THEY WANT YOU TO DO....Facts. I do not know how anyone who works there and has children sleeps at night. And oh yeah, These people clearly aren't luxury, they're trash.

    Robert Alexander Center for Recovery Response

    04/06/2023

    Thank you for your feedback, unfortunately as a clinical staff we have the duty to warn and mandated reporters for any and all reports of potential child abuse and neglect in the home. Unfortunately we can not control timelines or if the matters are even investigated. Our residents confidentiality and trust is of upmost importance to us, and we take any and all reports very seriously. I can assure you that any reports made are not based off of a residents decision to continue treatment and/or follow our clinical recommendations.

    Customer Response

    04/08/2023

    I can assure you they were...and you only met one parent, who do you think was taking care of the child so she could go to detox? Who do you think is affected the most out of this.....me and the child. You weren't concerned for my child the entire time she was there....but you wanna try and make me believe that there was concern after she left....yeah, okay. Play with somebody else. And you are supposed to warn of any mandates IMMEDIATELY is what the law says, but yet you waited til after she left to do it. Hmmmmmm.

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