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ComplaintsforThe Dog Spot LLC
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
07/07/23-07/15/23 If I could give zero stars I would and here’s why I’m contacting the BBB… This place is absolutely unprofessional when it comes to picking up your fur baby. She opens the garage door, I get out the car and greet her with a smile. Zero response. Okay. Odd for a human being not to greet another human but I digress. They only accept CASH or CHECK which is fine... ***** is extremely rude even when advised that a new check would be written for the new balance that was never disclosed to us until time of pickup. Communication with her is little to none and at times we asked to see if our fur baby was doing okay with her not responding as well as leaving as on edge to wait for her to post on Facebook to see our fur baby. ****** response to everything was “So what are you doing? Where’s the check?” Not giving myself or anyone a chance to let her know what’s going on. Save yourself the trouble, hassle, and disrespect as it seemed like it was SUCH an inconvenience for me to pick up my fur baby during business hours that seems to be a horrible way of doing business. This place is not clean at all. Dealing with so many peoples pets, you would at least think to have your lobby clean and free of debris for your PAYING customers. Sorry not your lobby, your garage where you do business since that’s where you drop off and pick up. We gave you our fur baby, trusting you would take good care of her, yet you gave her back to us covered in dried mud as to where you can tell she was not bathed at all during her stay. I was happy to see my pet but as soon as I attempted to pet her, all that came off of her was dried mud and dust. They could’ve at least asked “hey, your doggie is a bit dirty, would you like us to bathe her?” We would’ve paid the extra buck for that service but again, this “Dog Spot” lacks customer service. A partial refund from the owner or an apology for being rude and disrespectful to myself and family.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.