ComplaintsforMurray Calloway County Hospital
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Complaint Details
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Initial Complaint
10/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had a shoulder issue and went to the hospital for an x-ray. Before doing the x-ray, I asked during the registering process how much I could expect to be charged for the procedure post-insurance. I asked this because there is an imaging center 45 minutes from my home that offers the same procedure for around $115, so I would NOT have done it at the hospital if it was significantly more expensive. I was told I could expect to pay around $170 to $200. Being as it wasn't THAT much more expensive, I opted to have the scan at MCCH. Then, I received a bill for over $500 post-insurance. When I talked to the business office about the estimate being nowhere near what they actually charged, they were basically like "too bad, so sad". It's frustrating, because they legitimately lied to me to have the scan there. They have no transparency in pricing and just charge you whatever they choose after the fact. They knew how much the scan cost in advance, they had my insurance information in the system as well, I don't understand how they can literally mislead the public in advance and get no penalty for that. I am a person who can afford this, that about the elderly or those on fixed incomes who are getting lied to? This must be addressed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.