ComplaintsforElite Pools
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We contacted Elite pools online and they called us back for an appointment. ** **** gave a check to the lady with the owner ***** *****; her name is *********** ******. After looking at the supplies ordered for the job of putting a liner in our pool, I found the prices too high. I did some research and found all the reviews for the couple was the same. The individuals took money upfront and never returned. About 5 people in the area was scammed the way we have been. We have tried contacting them and they will not respond with our request for an invoice. They will not return are calls or text messages which is the way the other clients that have been scammed in the past. I cannot see how a business in a small town can do this to people and get away with it. Will be filing a complaint with the Sheriff's office but they told us there was nothing much they can do. Thanks
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.