ComplaintsforBlue Sky Self Storage
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Complaint Details
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Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I chose this company due to them having a move in truck advertised as well as clean units and full time security. Upon moving in I was greeted with their move in truck not being license or registered with the state for over a year so not drivable. As well as the rate and due date changed several times and no one had the same information as to why. The property has failing gates that do not operate. The “no contract”. Move out when you please is simply false. If you move out before or after a due date you’re charged the entire month until the following first. There is no prorated amount and no breaks however if you’re late you can expect that late fee. Also the property is infested with rodents as I’ve had to file an insurance claim currently. The property will not give you the brochure or the paperwork showing what is covered and what is not. Or what the limits to a claim can be. Also referenced to the move in truck not being available when I moved in, it is just now a month before I move out tagged registered and licensed. I asked if I could use it for move out (considering move in it wasn’t an option) and I’m told it’s only for move in and can’t be used elsewhere. This company not only provides false information and withholds important details but also neglects to be considering to the needs of their customers. I moved in around November of 2022 and due to their lack of (or ignorance) to give honest information of due dates and explain the promotions when I moved in I have paid several late fees I had to pay an extra month (estimated move out was the fifth of the month) because move out was difficult with broken gates and the rat problem. I was even told by the staff “no breaks are given to customers and it sucks. I am not sure I want to be here much longer even as an employee”. I mean is this really the business front you want not only your employees to portray but the treatment of your customers? I’ll never recommend this company to anyone. New Albany bell lane
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.