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Find a Location

12th Street Garage has 1 locations, listed below.

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    Business Profilefor12th Street Garage

    Auto Repair

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    12 Street Garage in Newport, KY offers domestic and import auto repair.  Services include mechanical, motor, transmission, brake, motorcycle, vintage car repairs and tire replacement for cars and motorcycles.

    Business Details

    Location of This Business
    513 W 12th St, Newport, KY 41071-1516
    BBB File Opened:
    2/12/2019
    Years in Business:
    8
    Business Started:
    1/1/2016
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Chris Clark
    Contact Information

    Principal

    • Chris Clark

    Customer Contact

    • Chris Clark

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    4/28/2022 (Thurs) I took my motorcycle ** ***** ******** to have them put brand new tires on spoked wheels and swap w/ existing aluminum ones that were currently put on the bike. First, Clint on the phone said it’d take only a couple of hours to do and rushed me to come in. I provided all necessary parts, bearings (except inner tubes) AND even a shop manual for them to follow the specs/ procedures. After multiple failed works; 5/5 (Thurs) They put the front wheels backwards of its rotation direction. 5/9 (Mon) called me to come to pick up but my bike was sitting in front of the shop w/ complete flat tire. I was finally able to pick up the motorcycle but multiple safety issues with it. 5/11 (Wed) I finally picked up the bike and inspected the front wheel and saw some type of goo all over the tire walls. I knew they cheated and never used the tube inside (just used goo to seal the spoke stems inside) or just took old one from the other wheel and reused. (They charged me for NEW inner tubes.) I rode away as SLOW as I could and immediately noticed the speedometer not working. I sucked it up because I’d NEVER wanted to bring back there ever again. Came back home for further inspection and found out front axle nut wasn’t tight. Speedometer gearbox was not put correctly. Bearings were not replaced with ones I brought in for them to use. None of bolts were torqued. Some were flat-out loose. Wheels were not balanced. The valve stem was removed from the other wheel probably reused. I know these because I have taken all apart again to do scrutiny for my safety reason. This shop created a DEATH MACHINE bound to fail in middle of the road and ready to kill me. They agreed and charged me $400 for putting tires I provided, replacing inner tubes w/ NEW one (that I assume from the old stem they took from old and reused), replacing bearings (that I confirmed they didn't, most likely they threw out the new ones), removing and putting the wheels back on. None was done right.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jon C

    5 stars

    05/16/2022

    They do very good work and I was there last week and there was a guy there with a 75 gold when that 1 is something for nothing I looked at that owner and told the owner I would not deal with customers like that

    Local BBB

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