Business ProfileforThe Castle Arms

At the Cincinnati Beechmont Castle Arms branch store, I was sold a defective used gun that I did not discover was defective until I got home to try it out. I called my salesman, and he said they don't check out the guns when they receive them. They just put them on the shelf and sell them. It was also a similar but different version of model than what I wanted and I did not notice that until I got home. He said there no refunds and there was a 25% fee to return it even though I had just bought it. The store manage agreed with him. I offered to buy the new more expensive version that I actually wanted which they had if they would exchange it. They would come out ahead and it would resolve the defective gun issue which was good customer service. No dice. BUYER BEWARE came to mind. The website talked about how personable, friendly customer service oriented, and honest they are so I contacted them and explained what happened to me at their branch in a customer service email. I figured they would be upset about how their branch store had ripped me off. I received no response. Apparently this is their normal business procedure at all of their stores. I was planning to buy accessories for my gun and ammo but this experience ended my relationship with the store. Beware and know if you buy something there that it could be broken and they don't care and you cannot get a refund for defective merchandise. All purchases are AS IS. Garbage in, garbage out.