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Find a Location

Car Town Kia USA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Car Town Kia USA

      3120 Lexington Rd Nicholasville, KY 40356-9797

      BBB Accredited Business
    • Car Town Kia USA

      8001 Shelbyville Rd Louisville, KY 40222-5417

      BBB Accredited Business

    Business ProfileforCar Town Kia USA

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2003

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Auto Sales

    Business Details

    This is a multi-location business.

    Find a Location

    Car Town Kia USA has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Car Town Kia USA

        3120 Lexington Rd Nicholasville, KY 40356-9797

        BBB Accredited Business
      • Car Town Kia USA

        8001 Shelbyville Rd Louisville, KY 40222-5417

        BBB Accredited Business
      Location of This Business
      3120 Lexington Rd, Nicholasville, KY 40356-9797
      BBB File Opened:
      3/8/2005
      Years in Business:
      30
      Business Started:
      1/1/1994
      Business Started Locally:
      1/1/2002
      Business Incorporated:
      10/18/2002
      Accredited Since:
      10/1/2003
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 143913057 for this business, issued by Lexington: KY Motor Vehicle Commission

      These agencies may include:

      Lexington: KY Motor Vehicle Commission

      105 Sea Hero Road, Suite #1

      Frankfort KY 40601

      (502) 573-1000

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Oxmoor Auto Group
      Hours of Operation

      Primary

      M:
      9:00 AM - 8:00 PM
      T:
      9:00 AM - 8:00 PM
      W:
      9:00 AM - 8:00 PM
      Th:
      9:00 AM - 8:00 PM
      F:
      9:00 AM - 8:00 PM
      Sa:
      9:00 AM - 8:00 PM
      Su:
      Closed
      Business Management
      • Mr. Delbert T Farmer, Managing Member
      • Mrs. Tracy W Farmer, Member
      Contact Information

      Customer Contact

      • Mr. JP Hunt, General Manager
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      21 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/25/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I was at Cartown Kia today for my son getting an oil change on his car. The young lady who took care of me, Told me their computer system was down and it has been down for a week. Well when they got done with the oil change the young lady told me with NO COMPUTER access mind you that when my son bought his 2023 car last year he did not purchase the maintenance package.I was with him when he bought the car and I knew he did, but had NO proof with me. My son had it on a flash drive at the house. But I had to pay for the Oil change to get out of their today to come home and get the proof. So I would like a full REFUNFD immediately and the dealership needs to keep better paper records for when computers are down. And then there is the issue of the Corporate office in Irvine California I suspect they are putting LOT cars ahead of CUSTOMERS cars when they are damaged my son had a incident with a small animal going to work and the body shop said that the lower GRILL was 370 behind now I do not belive 370 2023 Kia Forte Customer cars have been in accident or small incidents where they are going to be that far behind. They need to put Customers First.
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stacy B

      1 star

      06/21/2024

      If I could give them zero stars I would. So last year I took my car to Car Town KIA USA in Lexington for them to fix the AC in my car. They told me it was fixed and charged me $450. I paid and went on my way, the same day I left, the AC still wasn’t working, and still isn’t today. I just took my babies out in my car and had to rush back home because it was so hot we couldn’t breathe in my car. Their little faces were so red, and I was panicking it was so hot in there. So it’s not safe to have them out in my car that Cartown Kia USA supposedly fixed, but also robbed me blind. I don’t have another $450 to spend to actually get it fixed

      Car Town Kia USA Response

      07/30/2024

      Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and understand your frustration. Our Service Director has made several attempts to reach out to you to address your concerns and find a suitable resolution. Unfortunately, we have not received a response to our voice mails. Please know that we are committed to resolving this issue and providing the exceptional service you deserve. We kindly ask that you return his calls at your earliest convenience, or alternatively, you can reach us directly at 859-297-5684 or via email at [email protected]. Your satisfaction is important to us, and we are eager to assist you. Thank you for your cooperation and we look forward to hearing from you soon.

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

      BBB Reports On

      BBB reports on known marketplace practices.

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