Business ProfileforPinnacle Ford Lincoln

Wed June 19. Brought my truck in for a safety recall for a 2nd time and while truck was in their care it was scratched on the driver door. I brought it to the service advisors attention as paperwork was almost complete and he rubs his fingers all over the scratch and surrounding area rubbing the dust and dirt into the scratch. The service manager ***** ***** was shown and he said he would take care of it. He drove it to the body shop on site and not even 10 minutes later he comes back and tells me they told him that it looks to be an old scratch and previously filled in. I argued it wasn't and asked Tommy the service MGR if they took photos before and he said yes. I asked to see them and he agrees. Only to find out they never took any photos. He checked cameras and didn't have access to them. I talked to Jared (GM) and he says he will make it right. The next day he tells me he is cutting a check for 200. I detail cleaned my truck and sent him a photo. I take it to my local body shop and was quoted over 1500. I emailed Jared the quote and He said that his shop on site says they can do it for 249 so he is good for no more than 250. I asked what the process was to be so much diff and he says not sure. I told him i want my truck back to the condition it was in before i brought it there. And i knew that 249 at the shop on site was going to offer a fill in only with a marker. And i wanted it done the professional way as it should be its a brand new r Truck. I get a 2nd quote of over 1300 and he stops replying to my texts and email. I purchased 2 brand new vehicle last June of over 100k and this is how he treats his customers. My truck was in excellent condition before I brought it in and his dealership scratched my truck. I want him to do the right thing and repair my truck the Correct way. The GM ***** ******** is careless about my truck and the service department as well for scratching my truck. The truck has 1 scratch on the body now caused by this dealership.