ComplaintsforSleep Inn & Suites
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
November 6, 2023 we entered the hotel at **************************************************** was made by choice hotel. Clerk ************** checked us in having us to swipe the card it said it was approved but she said it wasn't, so she asked for my husband credit card again and she keyed the numbers in herself, after my husband checked his account too much money was taken off the total was supposed to have been $192.06 we were told from the choice reservationist, but she charged $192.07, after speaking to her about it she said it would be back on at midnight it wasn't. We then found out we had to stay a extra night Wednesday November 8, 2023, so my husband paid for another night with a different credit card he told her not to use the card on file but use the new card she was given. But she used the used the old card and the new one anyway even though my husband said not to, so she charged us for six nights but we were only staying three nights, two at first. We spoke to a manager *******/ ******** she said she was going to contact her boss to see if the money could be put back on the card before we left Thursday morning November 9, 2023 but as of leaving there was no refund the clerk ************** never apologize to us my husband was very upset. He has high blood pressure and he is a diabetic we were there to help our son move into his apartment not to get taken by a hotel desk clerk and the bad thing about it is she didn't do anyone else like that she knew exactly what she was doing working there that long. We're still waiting on a call.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.