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Find a Location

TruPro Fence and Deck Professionals has 1 locations, listed below.

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    Business ProfileforTruPro Fence and Deck Professionals

    Fence Contractors

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3512 Jefferson Street, Owensboro, KY 42303
    BBB File Opened:
    8/1/2018

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    05/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Tru Pro Fence left without completing the installation. They damaged multiple sections of the new fencing we purchased, they did not install all materials purchased to do the job correctly. They did not install locks, hinges etc correctly. They did not remove inupwards of 15 posts left in the ground and were unable to landscape around our fence that was in the description of what would be done. Once leaving after not completing the job, we were never able to contact them again. We want a refund of their work, replacement of all fence damaged, post that were cut off but not removed, removed. Tha k you so much for your help

    Customer Reviews

    2 Customer Reviews

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    Most Recent Customer Review

    SCOTT P

    1 star

    01/11/2024

    If we could turn back time. We had spent a lot of money on a new venal fence. Tru Pro gave us a quote and we hired them. The first couple of days went well. They were able to install a long straight section of fence that looked o.k. then it immediately started going down hill from there. They all but forgot about us. Leaving piles of tools, trash littering our yard on the both sides of our house, mud, debris, scattered all over our garage. Our expensive fence was laying all over the yard, and in the garage. These people were far from professional. They installed broken, dented and scratched sections of our new fence. They attempted to install the gates with gaps 3" wide, not one single hinge matching the where the hinge on the other side. Horrible! They would leave for 4 or 5 days then maybe work a day. This went on for close to 8 weeks. The left and right sections of the fence were not even close to being straight. So, out it all came, gates and all. They had to replace everything new due to the faulty installation. They were close to being finished, then they just disappeared with no reason. Our fence thanks to Tru Pro is incompleted, crooked, installed with damaged sections. Needless to say, it looks horrible!! Please stay away from Tru Pro Fence if you don't want a nightmare of an experience. Pros? Absolutely NOT!!! We would like to get our money back! But no way at all to contact them. Again, stay away from these people at Tru Pro Fence! You will thank us.

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