ComplaintsforSmart Shelters Tornado Shelters
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was attempting to purchase and have installed a tornado shelter. I received a quote including travel fee for out the door cash price. I ask how far out they were on installation, and everything. And come time to pay they told me that someone had made a mistake and they weren’t going to honor the quote I was given. I informed them I was going to report this matter to you guys and he accused me of threatening them and hung up on me. I attempted to contact superiors at the corporate email and have no response from them!Business response
03/05/2024
January 24, we received a “cash out the door” request from ***** for a ***** shelter. Most shelters are NOT purchased with cash so I reached out to the owner for approval of "$7000.00" was my intention. I sent the owner a text requesting approval. I asked,“ cash price for *****, $6000.00?” Which was a typo. I meant to ask $7000.00. I shared with *** ****** the normal retail price on the ***** is $7500.00 but the cash price is $6000.00.
I asked if there was anything else I could help with. He said he would touch base the first week of FEB. On FEB 23 I receive a quote request for the XL which is a smaller shelter. Once again for “cash out the door price.” This was a new request and not remembering having provided ***** with a quote 1 month earlier I quoted $7000.00 if the balance was paid in cash. The quote with travel fee was $7075.00. He answered back “That’s higher than the price I was quoted for the *****? Your quote before the 75.00 was 6000.00. Is that correct?” Since we would never sell the ***** size for $6000.00 even for a self install I asked if he talked to someone on the phone? Not remembering I provided a quote 1 month earlier, I sent him our pricing. After that he sent me a screenshot of the first quote and a message: “That last message was from you guys and we were talking about how goat out on install and the 75.00 feet! So you’re not going to honor your own quote to me for the *****? I just want to get this understood correctly” (exact message). Then I discovered I am the person who provided the quote with a typo saying $6000.00 when I meant $7000.00. Before I can respond, he called the owner upset. The owner tried to point out I made a mistake and we never sell the ***** shelter that low. ***** angrily says “I can’t believe you’re not going to honor the quote. I will tell everyone and will be contacting the BBB.” The owner not wanting to listen to threats cut the call short. ***** emailed me twice advising he was going to BBB.Customer response
03/05/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.