Business ProfileforBaymont by Wyndham Paducah

This hotel is not fit to be open. The rooms smell musky, have mold and when my daughter stepped on the carpet her sock got completely soaked with water. I complain to the manager Mehta G*******, he advised me that he would give me a full refund. I told him I would wait for proof of refund and he assured me that he would give me a refund. I restated that I would wait around for the refund, this entire conversation was done by phone at the front desk he would not come and talk with me. At this point he said I should leave or he would have me removed for trespassing. I reluctantly left but he did give me his personal cell phone. I checked my credit card for a refund and he only refunded half. I tried to call him but no answer, I called the hotel and they told me to call back in 5 minutes and Mehta would answer the phone, I did just that and the hotel did not answer my call back. Again I called his personal cell phone no answer, so I blocked my number and Mehta answered first ring, told me that he doesn’t give refunds and my conversation with him never took place. He then asked me why I would ask for a refund and I explained to him but the he said that can’t be true since the hotel every night is at 80% capacity. I told him from what I experience that cannot be true he then said if I don’t believe him, he doesn’t believe our conversation ever took place and hung up. Would not answer the phone again. I complained to Wyndham Customer Care, we’ll see where that goes but not holding my breath. Stay away far far away.