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ComplaintsforHotel 7 Inn
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Complaint Details
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Initial Complaint
11/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I checked into the Hotel 7 Inn on Friday, November 17, 2023, and checked out Sunday, November 19,2023. When I checked in, I was required to pay a cash fee of $50.00 separate from my room rate fee, as a damage deposit fee. I had to ask for a receipt for the damage deposit fee. When I checked out on November 19, my damage deposit fee was not returned to me. I was told by the Manager that my room smelled of smoke, which was not true. I called the police concerning this matter and one was sent out. The officer came and inspected my room and stated that he did not smell any smoke, but the Manager still retained my deposit fee. That officer was ***** ** ****** and he can be reached at his precinct at this number**************Business response
12/08/2023
****** **** checked into Hotel 7 Inn, in Paducah Kentucky, on November 17, 2023. When *** **** came in, he paid for his room in cash. When anyone pays cash, it is policy to pay a separate fifty-dollar deposit for any damages or smoking done in the room. He checked out on November 19, 2023. The night he checked in, he had signed two different pieces of paper stating that if he smoked or damaged the room, he would not get his fifty-dollar deposit back. One paper he requested, which is the hotels fifty-dollar deposit form for anyone who pays with cash. When *** **** checked out on November 19th; the front desk clerk went down there to check his room. She had said it smelt like smoke and marijuana smoke. *** **** then called the cops. The cop said it smelt like smoke and that the Manager could do what she wanted because it was hotel policy. I will fax the policy paper and the check in paper.Customer response
12/18/2023
Complaint: ********
I am rejecting this response because what the business says it not true. My room did not smell of smoke and marijuana I have not received a check from the business as of this date. Did you contact Officer ***** ** ***** to confirm my statement? Their refund policy states the following. " A damage deposit is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property." No where does it state that if you pay in cash, that you have to pay a separate $50.00 deposit. It only states that a $50.00 cash deposit is required on arrival. you pay the deposit in cash regardless of the form of payment. I was told by the manager that they only rent rooms to out of town guest. They really need to be investigated for their fraudulent practices. I would like them to mail my deposit refund to my home address.
Sincerely,
****** ****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.