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ComplaintsforHigdon Outdoors LLC
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Complaint Details
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Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
******************************************* I purchased this product from Higdon, it apparently comes with a one year warranty. The pump has not worked as promised and has practically fallen apart. I have submitted tickets online to Higdon on November 2, and November 16. Followed up with calls and emails and have received no response. They have made 0 attempts to reach me. I called the manufacturer of the pump in Canada who referred me to a repair shop who says that the fact there is a Higdon sticker on the pump means it is their problem to warranty and not the manufacturer of the motor. I have not been able to even get a response from Higdon in over a month. I have invested many many hours trying to repair this pump myself and hundreds of dollars on replacement parts. Also, the purpose of the pump was to flood a wetland for duck hunting which we have not been able to achieve because the pump has not worked. I have attached email confirmation on the tickets I have submitted to them and an email complaint I submitted as well.Initial Complaint
01/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a Higdon Outddor Product in October of 2021. When the product arrived it simply did not work. The bilge pump would not work. I reached out to Higdon Outdoors via email within days of the item arriving with a very speedy response. I was sending emails to a customer service rep, who I will leave anonymous, sent him my purchase receipt as well as multiple videos of the issue. He stated that a replacement bilge pump would be what I needed but they were back ordered till December. He asked for my billing address and name and number, which I gave him through email. That was November 4 or 5th, never received any response. December rolled around no replacement bilge pump I have reached out multiple time via email and telephone, the phone is never answered, I have left multiple voicemails with no response. It is now January 13th 2022 and still nothing. The lack of customer support is astonishing. This item was fairly expensive and does not work as it should. I would like a refund and a bilge pump at this point for the grief this company has put me through, and essentially ignoring me by not responding to any of my voicemails or emails.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.