ComplaintsforGill Family Properties
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to their website and saw an apartment that I was interested in I did NOT apply because the ad did NOT say if it was bottom or top floor I INQUIRED...manager of the complex gets back and says its top floor but she has a BOTTOM floor coming up in a couple weeks and she said it would be on the website that evening ...I never saw any other apartment ....so I dont know what happened there but I am a senior and bottom is better so in the interim i am not finding anything I CALLED I left messages I used the online contact form to the main office I called THEM I am gettting NOTHING NOTHING I even went to the location itself to which there was a sign on the door office has relocated I am still emailing and calling and nothing. So in the meantime I am seeing the top floor still available I am not seeing any one thats coming up so I put in an application and when I did that I included a NOTE that gave all this infromation to both main office and property manager I said I really want the bottom one coming up but I am not seeing that so I will take this top floor if thats all that you have...and I did put in the app PAID my fee and now NOTHING no approval but NO denial either in the meantime I am asking current and past landlords have you heard from these people NO...so I call main office today girl says no refunds I said yes I understand that but the APPLICATION was not processed and the apartment was THERE when I applied a week ago NOW its not I am assuming your rented it and thats fine if I can apply it to the other one and she tells me this property manager is on VACATION ok whats that got to do with it GILL FAMILY PROPERTIES is listed as who got the FUNDS for the app fee ...and you did NOT process the app its not a refund its a return of fees you were NOT entitled to collect for an apartment that is NOT listed and the one I applied for OBVIOUSLY RENTED and not taken off the website NOT a refund a RETURN of FEES you are not entitled to! She hung up on me!Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company took 12 days to come out and fix my freezer because it was not freezing my food. This is unacceptable in my eyes. Also I have stage 4 metastatic breast cancer. They only have one, yes one handicap spot per apartment complex. That’s not enough. I get very winded if I have I have to park farther away from my apartment. It states in my lease that I pay one amount then I actually have to pay more. So that’s another issue. This company is the worst. We have very small patios and the wood holding them up for the upstairs tenets is splitting. It’s very dangerous no one comes out in the patios
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4528 Nace Lane
Paducah, KY 42001
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.