Business ProfileforPaducah Ford Inc

Vehicle was towed to facility on 07/09/2024 due to the car not cranking after stopping for gas. Facility stated they told me that they were booked out ,however I dont recall being told that and they still took in the vehicle under those circumstances. Due to me traveling to ATL and having reservations made there, I couldn't wait in KY for the vehicle to be finished, so I the vehicle was left at the facility. The facility took in the vehicle and began running diagnostics to determine the issue the same day it was towed in. I was grateful for this. from 07/9/24 through 7/17/2024 there were text messages being exchanged between the mechanic and I checking up on the vehicle and I was not told that a decision was made on the issue. It was not until I notified the dealership that I will be having the car towed back to the state I live in (KS) that they had a diagnosis for me on the vehicle (needs new pcm). Upon asking for a breakdown of what was done I was constantly being texted. I even called the facility trying to get a quote and they took a whole day to tell me what I owed. After calling the facility to get a quote I was told they will call me back. Then I was texted 4 hours later the balance of $392.09 for what they're labelling as labor when I didn't give my consent to do anything but run tests to find the issue, and wasn't even made aware of what the issue was until I brought up towing it from the facility. They also sent the the diagnosis test 189.95 which isn't on the picture sent via text. It appears I'm being charged for labor that was not performed and even the diagnosis fee that is in fact what I need to pay isn't no where on the receipt. I just find their whole way of doing business as shady, unorthodox, and unprofessional.