Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been trying to work with the company regarding my payments. I attempted to make them last night bringing the acct current. At 9am est I called and made a $200 payment that has not posted to the acct Since then I made an additional $500+ I was speaking with a representative at 4:20 cst where I was hung up on for the second time today and never called back I attempted to call back with no response except a message stating there closed which the website says 5 cst In addition this am I was told they would be there till 530 cst I just want my acct showing cleared up and want to be reassured no actions are being taken to repo the unit.
Business response
04/04/2022
After reviewing call on 4/1/22 at 8:47 AM(CST), Ms. ******* did contact our call center department and was told her account was sent to repossession on 3/29/22 and a driver will be assigned to pick her building up due to her being over 60 days past due. Balance due was $555.63. She told the CSR run her card for $200 and it was approved. She was going to call back and pay the remainder. She called back at 4:24 PM(CST) and was transferred to our CSR Supervisor. She stated she was told one amount and then another in order to stop repossession. CSR Supervisor told her she owed $355.63 in order to stop repossession. Call was disconnected.
Hours of operation are M-F 8:00-4:30 (CST)Office is closed Saturday and Sunday.
On 4/4/22 at 8:04 AM(CST) we received a web payment for $530.63. This was sent to the repo department and repossession was cancelled. At 8:38 AM(CST), Ms. ******* emailed and called our company, leaving a voicemail waiting to payoff account but was disconnected and wanted a call back.
At 9:32 AM (CST) CSR called Ms. ******* and but no answer and left a voicemail and also emailed customer.
Ms. *******'s account is current and repossession has been cancelled.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.