Business ProfileforTheGunDock.com

I ordered a firearm that they had advertised with a picture. When I received the firearm it was missing parts that they had advertised it came with. I contacted them and they said they would get back to me the next day. I waited nearly a week and finally called them and they said they send me a used part that wasn’t like the one advertised. I asked them for the other part needed and they told me to buy my own. Very rude and dishonest. I would highly advise not to buy any products from them.

and provide clarity on the situation. Regarding the firearm you ordered, it's important to clarify our adherence to federal laws, specifically ATF Final Rule 2021R-08F, which dictates the legality of certain firearm components, including stocks for AR pistols. At the time of your purchase, including a stock on an AR pistol was not compliant with this regulation. Our commitment to legal compliance and customer safety is paramount. We understand there was a misunderstanding regarding these regulations. However, our product listings and actions were in strict adherence to the law as it stood during your transaction. In our efforts to address your concerns and ensure your satisfaction, we offered an alternative brace. This item was not used; it was a new stock removed from an AR pistol in response to the brace law changes. This item was exactly as pictured in our original advertisement, which you had indicated you wanted. We believe there may be a contradiction in the claim about the item being different from the advertised one. To ensure full transparency, we will be posting the unedited audio of our phone conversation and the email correspondence on our blog at The Gun Dock Blog. This is to provide complete context of our interactions for your review and for the public. Please be assured that our staff maintained professionalism throughout all interactions. We are committed to resolving any misunderstandings and invite you to contact us directly for further clarification or discussion. We value our customers and are dedicated to providing accurate information and high-quality products. We look forward to the opportunity to resolve this matter to your satisfaction.