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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hubbard Mechanical diagnosed my home boiler as needing a new pump assembly to solve my no heat problem. That was installed at a cost of over $5,000 and the new unit squealed at the end of each cycle as if it was in a bind. That unit was diagnosed as defective and replaced by defective unit #2 which had the same problem. Defective unit #3 has the same problem. After calling weekly for approximately 2months , I get the same comment-“we’ll get back to you “, but no one ever calls. A compromised/defective unit is destined for early failure. I just want this resolved. This has gone on since January, 2023.
Business response
06/27/2023
We have been out to *** ******** residence multiple times for this issue. The pump is working correctly, however, it is making a slight whining noise during part of the running cycle. At this time we are in conversation with the manufaturer on a permintent solution to fix this noise. While we understand that this has taken a considerable amount of time, we are also at the mercy of our supplier and the manufacturer. We have not stopped working on the issues with the pump and will continue to work unitl this is resolved.Initial Complaint
10/21/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
send two bills for service that wasn't done the guy had to come back because he couldn't fit and sent us a bill for that and our business was with smitson heating and air and somehow Hubbard Mechanical shows up didn't do anything and charged us for service and truck charges we were never told up front about the charges and didn't even know about them until 5 minutes before the showed up we called them never got a response from them only bills sent by email this is a sorry way to run a business I feel they should be shut down and I believe they are scamming people on price because it's not told to the customer up frontBusiness response
01/13/2022
Business Response /* (1000, 9, 2021/11/10) */ The company indicated that it reached out to the customer and resolved the issue.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.