ComplaintsforGranite World
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Complaint Details
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Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Granite World to install new countertops & a new sink. They disconnected my old sink & did not hook up the new one (This was agreed upon in advance, they just do not hook up sinks. Not an issue). They leave after the countertops are installed & I resume working from home. A few hours later I notice a “shhhhh” noise & come downstairs after a meeting to find the kitchen flooded with standing water on the floor. Under the sink I see a pipe they had disconnected the sink from & it is leaking hot water. I immediately shut off the main water valve in the basement to stop the water, where I discovered water dripping down from the ceiling & pooling on the flooring & soaking the carpet. I notice several spots where water is coming through from the kitchen flooring above dripping into the basement. I call Granite World to report the incident and they send someone to look at the damages. Once they arrive, I express my concern about mold growth under the kitchen laminate flooring, and warping/swelling. They agree that they will send a team out the next morning at 9 am to get the flooring up to dry it out properly and fix the issues. They never show. I call Granite World to see what is going on. They say they will call me back in 5 minutes with an answer. An hour later I still have not received a call back so I call Granite World again. The woman answering claims she thought someone else took care of it. She says she will ask her boss. Finally, Mike, the Granite World owner, calls saying he is not at fault for the leak. He says he is out of town but will call Monday to figure it out and might stop by Tuesday to see it personally. Then a Contractor Alex calls and he claims he will come by the house later today to drop off fans and dehumidifiers. He doesn't show up when promised so I text Contractor Alex to ask if he has an ETA. I never get a response. He never shows up. I never hear back from Mike or Alex and they do not show up to repair any damages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.