Business ProfileforCommunity Trust Bank

I have used this bank for over 10 years. I am on Disability and use Direct deposit. I never. Understood how it all worked. After a situation where someone cashed checks and I didn't know one person did help me understand some things. But I told her I would remember this down the road. Its just how my brain is ....slow and limited. So for years to make up the loss of money I used overdraft...I did call years ago to make sure it was ok and I was told it Was fine as long I paid it back every month which it was. 8 months ago I decided to work on my credit, which I never had. But after signing ownership papers on my place...A trailer yes , but it's mine and I did lot of work on it myself. So after learning how turn on my debit card I began using the bank more but I would get in trouble trying to understand... pending and posting... I finally got a loan and got my credit up from 425 to 640 in 6 months ...then before the 4 this year. I called to ask about when things would be cleared if I paid them on Fri ....and I was told that I should be ok by the 5.... After paying all bills my account was +$1.98. At 2pm on the 6th I used overdraft after leaving it alone for awhile, and took 200.... thinking I would be 232. Over Which I could do..But the bills didn't clear and they paid the 200...and put all my pending bill into overdraft along with 32 ea and sent me -586... After calling and trying to explain to rude women who could careless and her tone was more abusive she told no drafting and she would bring to -390..I asked her to at least give 300 overdraft and she said this or nothing...I knew I was trouble....I can't pay my water, Electric, or city bills and on top of it. I called the bank and asked about my and they cancelled it because someone tried access money and she got rude because I was stunned and upset and then she I was lucky they only took that and hung up.... SOMEBODY NEEDS TO FIX THIS. THEY THINK I'M STUPID AND THAT'S WHY NO ONE WILL HELP. LOOK MY ACCOUNT PLEASE

We will reach out to the customer directly to address his concerns. We appreciate you bringing this matter to our attention.