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ComplaintsforMcDonald's
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 19, 2023 I submitted a mobile order to this McDonald's around 730 PM. The order was for a Big Mac, Fries and a drink. I waited almost 20 minutes for them to bring the food. They did not bring the food so I went to try to talk to someone about this. The lobby was closed but I did finally get someone's attention. They said the lobby was closed but I told them I needed to speak to a manager. I go in and the talk with the manager but they have a terrible attitude and basically throw the food at me. I told them I would contact corporate about this. After I got to the call I realized they forgot the drink and tried to get someone's attention about it but they seen me and ignored me. On Monday due to being after business hours on that Friday I contacted Faris Family (franchise owner) about the experience. They told me they would look into it. I have attempted to contact them several times but they refuse to answer my calls. I am looking to get a refund due to food being cold for setting 20 minutes and no drink.Customer response
05/30/2023
The address is *** ******* ***** ********* *** ********* ************
Order# **** **********
07:26:26 PM
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.