Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Joe Wells-Professional Masonry & Chimney Care has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileJoe Wells-Professional Masonry & Chimney Care

            Mason Contractors
            BBB accredited business

            Contact Information

            207 Julius Ave

            Pikeville, KY 41501-1739

            Visit Website
            (606) 794-3507

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            This business has 0 reviews

            Be the First to Review!

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/2018

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Joe Wells is a Certified Chimney Professional, Certified Chimney Sweep, Certified F.I.R.E. Technician & Certified Dryer Exhaust Technician that specializes in all types of chimney repairs/renovations and is a chimney flashing specialist. INSTALLATIONS: Free-Standing Stoves, Inserts, Pellet Stoves, Gas Logs, Lines & Lighters, Stove/Chimney Pipe, Stainless Steel Liners, Mantles, Dryer Exhaust.

            Products & Services

            I specialize in stopping chimney leaks, chimney flashing, chimney repairs, chimney sweeps & inspections, stucco, damper repairs, stainless steel liners & dryer vents!

            Business Details

            Location of This Business
            207 Julius Ave, Pikeville, KY 41501-1739
            BBB File Opened:
            3/8/2005
            Years in Business:
            31
            Business Started:
            1/1/1993
            Accredited Since:
            1/1/2018
            Licensing Information:
            • NCSG (National Chimney Sweep Guild)
              [Certified Chimney Professional]
              ID #1626066784
              BADGE #7058

              FCI (F.I.R.E. Certified Inspector)
              [Fireplace Investigation Research & Education]
              CERTIFICATE: Advanced Courses FCI-01/02/03

              FCT (F.I.R.E. Certified Technician)
              [Fireplace Investigation Research & Education]
              F.I.R.E. CERTIFIED TECHNICIAN

              InterNACHI® (International Association of Certified Home Inspectors)
              [Inspect Fireplaces, Stoves, and Chimneys]
              CERTIFICATE: Chimney Inspector-EDU-0001-9882-95

              CTO (Compliance Training Online)
              MOLD (Prevention, Remediation, Removal)
              CERTIFICATE: Mold-OSHA 29 CFR 1910 & 1926

              InterNACHI® (International Association of Certified Home Inspectors)
              [Inspecting Masonry Chimney Flashing]
              CERTIFICATE: Chimney Flashing-EDU-0001-9897-21

              InterNACHI® (International Association of Certified Home Inspectors)
              [Inspecting Portable Fire Extinguishers]
              CERTIFICATE: Fire Extinguishers-EDU-0001-9897-58
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Joe Wells-Professional Masonry & Chimney Care L.L.C.
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Joe Wells, Owner
            Contact Information

            Principal

            • Mr. Joe Wells, Owner

            Customer Contact

            • Mr. Joe Wells, Owner
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/10/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I hired Joe Wells to repair leaking around my chimney. He said the ridge cap and chimney flashing needed to be replaced. He charged $4,900 for this work. He told me the roof would no longer leak once he was done. The roof continued to leak after he was finished. I notified him and he came back and applied more sealant. It still leaked. He sent me a picture of the label on the product he used which states it is not immersible. He admitted to using the wrong product. He left holes in the roof where he replaced the ridge cap with a smaller one and didn't fill in the holes where the screws from the larger ridge cap were removed. A roofing company came out and inspected his work. They stated he did not properly seal around the chimney and ridge cap. He also did not address the issue which was causing the leaking. Water was standing behind the chimney and a metal piece was needed to divert the water. The roofing company installed the piece. They also stated the original ridge cap did not need to be replaced. It was not the source of the leak. Joe took advantage of me by charging for unnecessary work instead of fixing the issue causing the leak. The roofing company says the entire roof could have been replaced for $6,200. I paid Joe $4,900 for just flashing and the ridge cap.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.