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Find a Location

CR Appliance Warehouse has 1 locations, listed below.

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    Business ProfileforCR Appliance Warehouse

    Used Appliances

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    240 Cowpen Rd STE 120, Pikeville, KY 41501-6028
    BBB File Opened:
    10/26/2021
    Business Management
    • Ms. Latisha Anderson, Receptionist
    Contact Information

    Principal

    • Ms. Latisha Anderson, Receptionist

    Customer Contact

    • Ms. Latisha Anderson, Receptionist
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/28/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Summary of complaint: The consumer purchased a fridge, washer, dryer, and stove from the business. When the fridge was delivered at 2am, the consumer noticed the ice maker was not hooked up, and the fridge was not cold. This was discovered the next day. It took 3 weeks for a man to come look at it. They had to get a part and that took 2 more weeks. The consumer told them she didn't want to pay the monthly average if the fridge isn't fixed. After a week or two of the fridge working, a leak started. The leak was caused by the ice maker after it was hooked up. The leak was under the sink. They hooked the ice maker up to the hot water side. My water bill was average $108. The consumer had to pay out $100 just to get the leak fixed. See attached for full details.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Regina C

    1 star

    12/23/2022

    Guys beware of CR Appliance Warehouse. Bought a stove from them back in July. the oven knob snapped off November 27th. Contacted them November 29th when they opened. They came and looked at the oven that day and said he was going to order the part. December 1st he said that the new knob would be $100. They came by the 2nd to try to turn the oven off again and get the money for the part. Was told 7-10 days for the part to come in. December 14th I contacted them again to ask if the part had come in with no response. Heard back on the 16th (at 4:30am) that it had come in and they would “get back with me on a time to install it”. No response since. Tried calling again today to see when they were coming to put it in and it says that the number has been disconnected. Contacted the bank today finally to dispute the $100 charge for the part. It is now December 23rd and no response. They also came into my home sick and gave my entire family the flu. I am immunocompromised and pregnant, I have a 1 yr old and all of us got sick. They informed us they were sick AFTER THEY HAD BEEN THERE FOR ABOUT 20 minutes and then was leaving. I do not recommend them at all. Finally gave up and purchased a new stove elsewhere since they can’t be bothered to respond after taking $125 from me to fix a oven they sold to me and never bothered to fix.

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