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Complaint Details
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Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In 2019 we contracted Vessels roofing to come and replace the shingles on our house. The job was completed, and the very next hard rain we got, the roof leaked. They came out a month later and "Fixed" the issues. The very next hard rain we got, the roof leaked again. This time it leaked worse and we had water running down our bathroom wall and puddles of water on our sunroom floor. I again called them to come out and fix it. They came out and replaced shingles and some bad decking once again. This was summer of 2020. The roof still leaks and they came out again twice in 2021. Spring of 2022, the roof was STILL leaking during hard rains and I contacted them in July of 2022 once again to have them fix the issues. The response I got was "We will be out to fix it." It is now December of 2022, and we got a heavy rain last night and woke up to a puddle of water in our kitchen floor. We have ceiling sheetrock that will now need replaced due to water damage, and we have mold in our bathroom closet that is directly from the roof leak. We need to get this resolved, before further damage is caused to our house.Business response
01/19/2023
Response transcribed to BBB Staff
Issue has been resolved.
Thank you,
Vessels Roofing
Customer response
01/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.