ComplaintsforKentuckymadebyj
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Complaint Details
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Initial Complaint
02/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We are going on 11 weeks and I still have not received my table or refund. I paid this man December 5th. It's always another excuse everytime I contact them Something needs do be done with their scam to get you to pay for furniture to be made and then they don't even have the money to pay the refund. It get declined by their bank due to no funds.Business response
02/17/2024
Unfortunately, there was a miscommunication when the client ordered her piece. We communicated that the timeframe was an estimate and could be extended due to holidays, weather, and unforeseen events. However,
during the order timeframe, we faced challenges with Christmas, New
Year, my week-long illness, and severe weather making our driveway
impassable. In response to the client's decision to no longer proceed, we issued a PayPal refund. This decision was made due to perceived hostility, and our records confirm the refund has been
processed, indicating it should have been received by now.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2021 Catalpa Loop
Richmond, KY 40475
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.