ComplaintsforDapperFam

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 10th. 2024, I placed an order online at ***************** valued at $118.76 - I wanted one [1] Homburg Hat, one [1] Hat Box for that hat, and two [2] additional Hat Boxes for my own Homburg Hats presently in my possession without a Hat Box. Seconds after the payment went through, I received an invoice showing that my order includes only one [1] Hat Box. Instantly and without delay, I contacted DapperFam Customer Service to tell them of the error. Within a few minutes, I received an e-mail stating that my order has already been shipped out to me. Within few minutes after placing an order the entire order is already in the hands of a carrier? I did not perceive truthfulness. I did perceive that personnel at DapperFam has malicious intent. I continue sending e-mails but none of them were responded by DapperFam personnel. Anticipating foul play and dishonesty, I hereby request B.B.B. to help me recuperate the full amount of money that I sent to DapperFam.

  Business response

  07/25/2024

  *** ******** placed an order on July 10, 2024, at 3:30 PM EST.
  
  He incorrectly states that DapperFam employees intentionally fulfilled an order that he claims was placed by mistake and tried to cancel.
  

  The order was fulfilled within a matter of minutes as we strive to ship all orders as soon as possible so that our clientele receives them promptly.
  
  As a very small business, our fulfillment team cannot field emails and fulfill orders simultaneously so our reception and response to his request to cancel both took place after his order was shipped.
  
  Most of our orders are shipped out via UPS, but because *** ******** lives in Hawaii, we shipped via USPS to save on shipping costs.
  
  However, because of this, we attempted but were unable to reroute his order back to our warehouse while in transit. Again, all of this was communicated clearly.
  
  *** ******** was very verbally abusive to my employee as well as myself (the owner) via email.
  
  Attached is a transcript of all communications via email with *** ********.
  
  *** ******** also has not sent any items back to DapperFam, nor has he used our return portal software to formally request a return.
  
  *** ******** has kept all of the items he originally purchased from DapperFam and has been blocked from making future purchases based on the abuse received.
  
  We encourage *** ******** to use our return portal to initiate a return if he wishes to return the items.
  
  Our return policy is clearly outlined on our website, and we are committed to ensuring customer satisfaction within the framework of our policies.
  
  Sincerely,
  ******* * DapperFam.com

  Customer response

  07/25/2024

  
  Complaint: ********
  
  I am rejecting this response because the presumed-to-be owner Brandon cannot present evidence that a business received an online order and in a meager six [six] minutes is out the door in the hands of US Postal Service.

  It is unbelievable that such quickness is possible. It is believable, however, that the employees disregarded my request to correct errors created by DAPPERFAM Shopping Cart.

  Since this Homburg Hat is not easy to find through other retailers, I decided to keep it and finally end a relationship with a business and its employees none of which are appropriate for people like me.
  
  Sincerely,
  
  ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩