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            Business ProfileCraig & Landreth Cars

            Used Car Dealers
            BBB accredited business

            Contact Information

            970 Highway 44 E

            Shepherdsville, KY 40165-7276

            Visit Website
            Email this Business
            (502) 543-6276

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/1/1984

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Craig & Landreth Cars is a Pre-Owned vehicle dealership offering inventory of most makes and models.

            Products & Services

            Pre-owned Vehicles

            Business Details

            Location of This Business
            970 Highway 44 E, Shepherdsville, KY 40165-7276
            Email this Business
            BBB File Opened:
            11/30/2011
            Years in Business:
            49
            Business Started:
            1/1/1975
            Business Started Locally:
            1/1/1975
            Business Incorporated:
            7/1/2001
            Accredited Since:
            1/1/1984
            Type of Entity:
            Corporation
            Number of Employees:
            7
            Related Businesses
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Mr. Larry J. Craig Jr., Vice President/Co-Owner
            • Mr. Larry J. Craig Sr., President/Co-Owner
            • Mr. Zachary Wimpey, Director of Digital Marketing
            Contact Information

            Principal

            • Mr. Larry J. Craig Jr., Vice President/Co-Owner
            • Mr. Larry J. Craig Sr., President/Co-Owner

            Customer Contact

            • Mr. Larry J. Craig Jr., Vice President/Co-Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/28/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I was interested in buying a vehicle from this company. The sales person told me that a credit application would be required and she sent me a link. She assured me the application would result in a single hard inquiry on my credit report. The following morning my credit report service indicated six (6) hard inquiries from the transaction with this business. I explained before the application was submitted that I was buying a home in the next 6 months and that multiple inquiries was not acceptable.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Erica P.

            04/06/2023

            If I could give 0 stars I would. We purchased a *** Sierra about two months ago. About 2 weeks into owning the truck, the transmission failed. We had to pay approximately $5000 to get it replaced. I called an emaied the morning it happened and didn't receive a response for almost three days. By that time I had already scheduled to have it fixed at another shop. I also just found out that it has a broken motor mount. That's going to cost approximately $700 to fix. According to our mechanic, both issues should have been caught prior to being sold. We were also told there was a second key and that they would fix the heated seats that weren't working. They scheduled an appointment for us and when we got the call from the office we were told that WE HAD TO PAY. We told them no, we were told that you guys would fix it. They called the manager at the location where we purchased the truck and he said no- I never said that. They will literally tell you anything to get you to sign those papers.

            Craig & Landreth Cars Response

            05/27/2023

            ood evening Erica, I apologize that you've had some issues arise this early on in your vehicle ownership as they are never expected. I've reviewed the service records on the vehicle you purchased on the February 7th, and it indeed went through our inspection process. In this process we did find some wear items that needed to be address and we completed them as part of our pre-sale service. We do our best to ensure that every vehicle we sell will be trouble-free for many years to come, however it's impossible to foresee any and every issue that may arise. This is especially true on a vehicle that is roughly 11 years old. We try to be as transparent as possible regarding this as there is inherent risk buying older vehicles. We did review your account and you were aware of the vehicle being sold as-is at the time of transaction and declined any further warranty coverage.

            Customer Response

            05/27/2023

            I was actually told that there was NO ADDITIONAL WARRANTY offered other than gap insurance which I purchased. Yet another lie.

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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