Complaintsfor44 Auto Mart

• Initial Complaint

  05/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 2014 Mustang Convertible car from this business on January 4, 2024. I have been waiting for the title so I can register the vehicle in NY. I was told by 44 Automart that the registration paperwork and the title were sent to the *** in Albany NY in mid January. As of today, the *** of NY does not have this paperwork and/or the title. I am unable to drive the vehicle at this time. I have contacted the dealership several times with little response or resolution. I did receive 1 phone call and 1 text message from the registration clerk that "they are working on it". I have sent e-mail messages to the General Manager (******) with no responses and I have sent certified letters of request to the owner (***** ********) with no response or reply. I am concerned at this point that the car I purchased may have been a stolen vehicle which is why they cannot produce the title and/or will not respond to me. At this point, I honestly do not know what to do. I have been reading articles about ******* and the scams of people innocently buying vehicles that were later discovered to be stolen cars. I am very concerned I may have become a victim of this practice. Please note that I am paying a car storage fee in a garage and I cannot move it to my home because it is not registered at this time. The temporary registration from the dealership expired 60 days after the purchase (March 4, 2024). I am paying a monthly car payment and insurance on a car I purchased from this dealership that I cannot drive. I also contacted the bank that is financing the vehicle and they have not received a copy of the title and they are also in the process of attempting to contact 44 Automart. I am asking for any assistance you can provide with obtaining the title to my vehicle and/or if it is a stolen car, I will need to initiate legal action against the dealership. Thank you in advance for your time and any help you can provide.

  

  Business response

  05/02/2024

  We sent the paperwork to New York ( including the title) and the tax money collected at time of sale, New York *** did not transfer due to shortage of funds required in NY. We have been waiting on NY *** to respond with a corrected amount to do the transfer and we will send the title and paperwork back to them. As of today, 05/02/24 we have not got a reply from the ***. We  the dealer have agreed to pay additional 619.88 that was NOT included for the deal as a gesture of good faith for the inconvenience of ** ******, but we definitely have the title,waiting on the agent from the *** to correct the amount and we will resend the paperwork back . Thanks 

  Customer response

  05/06/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have no faith in this dealership at this time because this is the first time I am hearing of this information. I was told the title and transfer paperwork was sent and lost at the NY ***. I have made several attempts to contact them to resolve this and they have never responded to me.  I really appreciate your response and quick follow up.  I was 100% unaware of the tax situation and also that the title and transfer information had been submitted (or resubmitted) to the NY *** - Southgate Plaza as originally instructed.  This is another example on the lack of communication with this dealership and how I have been treated throughout this entire sale. I plan on going to the *** tomorrow afternoon to confirm the information.

  I would like to request keeping the complaint open at this time until I can confirm the information with the NY *** and also confirm a date of when the additional tax will be paid so the car can be legally registered.

  Again, I truly appreciate your time and efforts in helping me resolve this situation.  

  Sincerely,
  
  ***** ******

  

  Business response

  05/17/2024

  we have been communicating we occasional responses from complainant, we have resent paperwork along with the tracking number from ups. unfortunately new york is a very difficult state to deal with on outside transfers as this has taken longer than we are used to. sorry for the confusion wew are trying to handle it anyone can call the main office.   ************ 

• Initial Complaint

  03/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle on December 29, 2022. They will not give me my tags for SUV until I pay more of the down payment. My tags expire today 2/28/23, I have already paid 1600 to them. I am also making weekly payments on the SUV itself. The tags were included in the loan amount. I did not take anyone with me to make this purchase and I was taken advantage. That was my own stupidity. I only bring home 550 a week and some they were able to get me approved at $198 plus 200 a week for the down payment. My parents and I both believe they are taking advantage of more young people than just me.

  

  Business response

  03/03/2023

  tags have been mailed, the customer has come in multiple times with no complaints about us but the mother has called upsetthat we sold her a car. hopefully all is good now. 

  Customer response

  03/16/2023

   
  Complaint: ********
  
  I am rejecting this response because: They still have not given my daughter her tags nor a title. On 2/23/23 at 1:55 pm she and spoke with the finance lady about the tags. She was told she had to pay a little more on the down payment before she would get them. My husband called the same lady at 2:14 pm the same day. He told them her tags were included in the financing that she pays weekly along with a payment on the down payment. 

  Their response to you was that they had sent the tags and that I was upset because they sold her the car.

  My husband called them today and spoke with **** His response was she will not get the tags or title until the down payment is paid in full. When they had the vehicle inspected at the sheriff's office she was told the plates would be in, in a couple days. My husband called him out on their response to the BBB. 

  
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We were at this dealership to look at a truck and see what amount of money they would give me for trade in value for my car. The salesman told us that he needed our social security numbers to pull my pay off amount on my car. Not thinking anything of it because we never agreed to have our credit pulled, we gave it to him and signed the paper. Never once did he say he was pulling our credit. Hours after we left I got a notification a hard inquiry was added to my account. We went in to get an appraisal on my car and did not give them permission to pull our credit. They told us it was to pull my payoff amount. We called the manager and he said there’s nothing he can do because we signed the paper. We signed the paper after we were lied to about what it was for. I’m highly upset because the hard inquiries take years to remove.

  

  Business response

  12/27/2022

  if a customer is trying to purchase a vehicle we always get an application signed to pull credit for payment info and to get a payoff on the trade. The payoff amount is not necessary to give an appraisal for a vehicle as we are not in business to appraise cars, we sell cars. If you can get me the person you dealt with and which store location, we should be able to get the credit pull removed. Thank you, ****

  Customer response

  12/27/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
  

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• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a used car from ***** ***** at the 44 auto mart in ********** ** in July 2022. Drove it 50 miles home and the check engine light came on and the transmission started shuttering. My ******* is a mechanic so he put the code reader on it and it said O2 sensor or Cadillac converter so we replaced the O2 sensor since it was the cheaper option. Drove it 10 miles the check engine light came on again. We just dealt with the light being on because we don’t have the 500 dollars to replace the Cadillac converter right now. 2 days later went to start the car and the battery was dead. Checked it with a volt meter and it was no good had to buy a new one for 200$. Called ***** he said he would send a check for the battery still haven’t received a check and to bring up to Louisville so someone can look at the Cadillac converter but we declined. A week later the transmission is going out barely drives up the driveway. Tried to call ***** and texted him to see if we could maybe trade for something else or what he’s willing to do haven’t heard back from him. I think the sold me that car knowing it was junk now I have a car that I haven’t even made a first months payment on and I can’t drive it. We was going to buy a new transmission but there on infinite back order is what I was told and no one wants to rebuild it. Just want a solution.

  

  Business response

  08/15/2022

  I have reached out and left a message for *****, ***** ***** is no longer with our company so we can talk about the issue and see what to do to remedy the situation. The transmission and CATALYTIC converter are not related so we need to look at the vehicle at our ************** Service location to determine whats going on. Please call **** @ ************ or ****** at ************ either of them can help you get some response on your situation. Thanks and we will wait to here from you.

  Customer response

  08/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
  

  ---

  
  **** reached out to me Monday evening said to bring the car in and see if maybe we could trade for something more reliable. I told him I would be there Saturday to see what we could do. Hopefully all goes well this Saturday!
   
  

• Initial Complaint

  01/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my vehicle from 44 auto mart. Before any paperwork was signed a due bill was wrote up. The due bill included things that need to be fixed on the car before I purchased. Within a 2 week period i replaced the tires and brakes. My trunk leaks water on the inside of. Originally i was told it was because of the drain tubes from the sunroof. I took it to a body shop and was told that the trunk doesnt seal correctly because of the damage it took from an accident. 44 auto mart has what they called a professional to look at it as well. Their professional concluded that the trunk needs to be repaired. I've reached out to 44 auto mart since they're professional has looked at and have yet to hear anything back. Its been over a week now. I told them that i understand "AS IS" but knowing a trunk of a vehicle leaking like it is i would neva buy it. I can not put money in to enjoying the car because i have to put money in to keeping it running. Coming from a reputable lot such 44 automart with multiple store locations you would not expect to go through this. I've explained that in the future this problem can effect my breathing due to the fact i have asthma. As well my rear windows fog up frequently because of the moisture build up. The owners father made reference to fixing the problem when thought it was just a simple fix to bend something in place. Now they know its more than that they don't want to do anything. I have an eye witness to the account him saying he would fix it as well.

  

  Business response

  02/09/2022

  Pryor to ****** complaint to the Better Business Bureau we had completed the repairs to most of the issues with his vehicle. To date we have repaired the trunk issue and we are in communication with **** to set an appointment with a GM dealer to correctly program this key to the vehicle.
  After **** took delivery, he returned to the dealership with issues with his heated seats not operating, which we replaced as a gestor of good faith, as well as refunded half the cost on what he had recently spent on a set of tires.

  44 Automart Louisville

   

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