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Find a Location

ServeCo International has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ServeCo International

      Somerset, KY 42503-4785

      BBB Accredited Business
    • ServeCo International

      19 Smiley Ingram Rd SE Cartersville, GA 30121-8134

    Business ProfileforServeCo International

    Extended Warranty Contract Service Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.58/5stars

    Average of 72 Customer Reviews

    Customer Complaints

    29 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/2010

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    ServeCo International has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ServeCo International

        Somerset, KY 42503-4785

        BBB Accredited Business
      • ServeCo International

        19 Smiley Ingram Rd SE Cartersville, GA 30121-8134

      Location of This Business
      Somerset, KY 42503-4785
      BBB File Opened:
      3/8/2005
      Years in Business:
      37
      Business Started:
      4/1/1987
      Business Incorporated:
      5/9/1989
      Accredited Since:
      2/1/2010
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ultra Shield
      Business Management
      • Mrs. Tony Milano, Senior Vice President
      • Mr. John McGinnis, Vice President of Service
      Contact Information

      Customer Contact

      • Mrs. Tony Milano, Senior Vice President
      • Mr. John McGinnis, Vice President of Service
      Additional Contact Information

      Fax Numbers

      • (606) 679-3195
        Primary Fax
      • (606) 679-1845
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      29 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Purchased a 5 yr. warranty contact on 9/11/2023 for a lift chair purchased at ******** in Westminster, MD. Filed and received confirmation of a parts order from ServeCo on 3/15/2024 stating it could take up to 3 months to receive the part. I have not received the part (motor & remote). I have emailed ServeCo several times with no response. This month, I placed 2 phone calls to ServeCo and spoke with ******. Each time I was placed on hold and then told that "no one can be found to help you". Also on the first call, ****** said, "your part was just ordered a few days ago." After I reminded ****** that I had received the parts confirmation of order on 3/15/2024, the response was, "ServeCo is a very large company and has many customers besides your order". On the second call, I was told "the part was just ordered today". Again, not true! Boscov's receipt: 9/11/2023 ******* **** ******* **** ****** * ******* **** ********** ***** ******* ****** *** ** ***** ** **. I am 83 yrs. old and my health condition requires a lift chair. If the motor should cease working, it would be devastating for me.
      Read More

      Customer Reviews

      72 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Pst S

      1 star

      07/17/2024

      This company is a snake. We have a leather chair and took out a 10 year warranty on it. We’ve had it for 2 1/2 years and the color is wiping off. We were told maybe men’s oil could cause this color to come off. Under what’s covered it states human bodily fluids , nope not covered. Bodily fluids is saliva, feces, vomit, and there was one more can’t remember. I ask it it was one of those and I wiped it off and the color came off is that covered. Nope that’s called color loss. This company will not cover anything they have an excuse every time you try them to cover something. This was my 2nd time filling a complaint about the chair. Do not ever take out an extended warranty with them. The furniture store I bought it doesn’t deal with them anymore.

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