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Find a Location

Gatormade has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gatormade

      1278 Highway 461 Somerset, KY 42503-5171

    • Gatormade

      2465 State Route 28 Pleasant Pln, OH 45162-9310

    • Gator Made Trailers OH

      15085 Bodman Rd Mount Orab, OH 45154-9548

    • Gatormade

      15258 Eastwood Rd Williamsburg, OH 45176-9411

    Business ProfileforGatormade

    Trailer Parts
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Gatormade has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gatormade

        1278 Highway 461 Somerset, KY 42503-5171

      • Gatormade

        2465 State Route 28 Pleasant Pln, OH 45162-9310

      • Gator Made Trailers OH

        15085 Bodman Rd Mount Orab, OH 45154-9548

      • Gatormade

        15258 Eastwood Rd Williamsburg, OH 45176-9411

      Headquarters
      1278 Highway 461, Somerset, KY 42503-5171
      BBB File Opened:
      3/11/2005
      Years in Business:
      27
      Business Started:
      9/1/1996
      Alternate Business Name
      • Gator Made Inc.
      • Gatormade Trailers
      Business Management
      • Mr. B.J. Brown Jr., President
      Contact Information

      Principal

      • Mr. B.J. Brown Jr., President

      Customer Contact

      • Mr. Ernest Alexander, Production Manager
      • Mr. B.J. Brown Jr., President
      Additional Contact Information

      Fax Numbers

      • (606) 451-0374
        Primary Fax

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/02/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On 6-07-2023, I purchased a Brand New 25+5 Gooseneck Trailer. The company highlights one of the great features as the "Gator-tuff powder coat paint which is much thicker than wet paint and bends and yields to the trailer as it goes down the road." I expected a quality well-built trailer with powder coat paint for durability. However, I have had this trailer 6 months and used it 5 times. The paint is already showing rust coming through it. It looks like the framing is rusting underneath the paint. There are multiple bubbles, approximately 14 places on the driver's side and 6 bubbles on the passenger side. It looks like the framing wasn't prepped before it was painted. I bought the trailer new, so I wouldn't have all the maintenance of an older trailer. I never expected paint issues and rusted framing in less than 6 months of the purchase date. I contacted the warranty dept on 12-27-23. Their response on 12-28-23 was an email stating "Paint is not covered by Warranty." I then called the original salesman who said there was nothing he could do about it. I would like for the paint to be repaired since it's not the quality they advertised. In my opinion, it's poor workmanship. [inv#*******
      Read More

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cheryl V

      1 star

      03/19/2023

      I would strongly suggest to anyone, DO NOT PURCHASE ANYTHING FROM THIS "COMPANY". The WORST WORKMANSHIP I've seen in my life! (62yrs) They advertise "built tough, superb workmanship, product durability and integrity" - ALL LIES!! I purchased a 35ft flatbed trailer for 20K on 6/20/22, made special for me, once I gave them a 2K down payment on 6/8/22. 8/23/22 - claim #1 - 1 weld completely failed. Brandon in his reply to the claim, had the audacity of implying misrepresentation or abuse! After further examination, multiple welds were found to be rusted. Brandon offered 50$ to repair - or drive 2hrs to bring the trailer to Somerset. 1/16/23 - claim #2, when using the turn signal - the flashers come on, no one knows which way we're going to turn. A loose wire was found inside the tool box that has no end. Brandon's reply was to check the plug and make sure it's wired correctly, or we can bring it in and they'll diagnose - again a 4 hour round trip, my son did take a full day, 1/20/23, traveling to Somerset, to have them "fix" it, they took care of the weld at that time as well. 1/30/23 claim #3, constant rattling in the brakes - now with a load in FL, no power to the brakes, brakes are trashed, short in the wires, broken springs, broken equalizer, axles have shifted, tires are worn. Brandon replies, to file a claim with Dexter - that's where they got the parts from! AGAIN GATOR MADE TAKES NO RESPONSIBILITY FOR THEIR SHODDY WORKMANSHIP!! 2/2/23 I file a claim with Dexter, who agrees to cover the parts they provided to Gator Made. While the trailer is in the shop in FL, they notice a cracked weld on the main I-Beam under the gooseneck, part of the trailers structure. 2/9/23 claim #4 - this one Gator Made say's they'll cover!! 5 warranty claims filed within 7 months of buying this new/made for me trailer and $1500.00 out of pocket costs to repair!! Luckily my son didn't loose his life or take anyone else's while on the road. DON'T WASTE YOUR MONEY HERE!!!

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