![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforConley Tire
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Had tires changed in February of 2020, two valve stems were broken and just found out all of my tires were put on incorrectly. This has caused structural damage to the rims, and the studs are breaking. During 2020 and part of 2021 the vehicle wasn't driven due to COVID, **************** in Winchester, Kentucky informed me of this and suggested I contact Conley Tire to have them pay for towing and replacement as this problem can cause death by wheels falling off of the vehicle. Upon contacting Conley, they refused any resolution, denied any wrong doing and said there was only a 90 day/1,000 mile warranty which makes no sense.Business response
11/02/2021
Business Response /* (1000, 11, 2021/10/21) */ If the consumer is willing to bring the car back, the business will inspect the issue and see what can be done to resolve the problem.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.