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          S.M.A.R.T. Dog School has 1 locations, listed below.

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            Business ProfileS.M.A.R.T. Dog School

            Dog Training

            Contact Information

            1597 Cavalry Dr

            Union, KY 41091-8731

            Visit Website
            Email this Business
            (859) 638-9693

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            SMART Dog School in Cincinnati, OH offers dog obedience training services. 

            Business Details

            Location of This Business
            1597 Cavalry Dr, Union, KY 41091-8731
            Email this Business
            BBB File Opened:
            9/27/2018
            Years in Business:
            7
            Business Started:
            1/1/2017
            Business Incorporated:
            5/7/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Nina R. Byrd, Owner
            • Mr. Randy Byrd, Owner
            Contact Information

            Principal

            • Ms. Nina R. Byrd, Owner

            Customer Contact

            • Ms. Nina R. Byrd, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            10/19/2021

            Complaint Type:
            Order Issues
            Status:
            Answered
            I signed my dog up for training at the SMART dog school in union, Randy the owner agreed he would be able to task train my service dog. Well, he fired multiple trainers and never filled the shoes of training my dog. I was also guaranteed a life time of training but I never even got a consistent two months. They have switched scheduling applications more times than I can count I’ve had multiple issues with the apps and I’ve let multiple trainers and the schedulers know and nothing was resolved. I’ve brought up behavioral concerns in my dog that were never addressed. I asked the owner for a refund and he told me our communication is over. I’m very unsatisfied with the business my dog was training less than 10 times I was suppose to receive videos of the training that also never happened. I’m requesting a refund so that I can put my dog through the appropriate training needed. The owner is very unprofessional and told me I need to view the refund policy which I never signed or seen.
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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Joe S

            03/15/2024

            Customer Service sucks! Took two classes and realized the training was not going to work for our family situation. We were not able to utilize the training to be beneficial for us. I asked for a partial refund. They didn't even bother to understand our reasoning. I'm out over $3000 & feel like I'm being bullied to take the training anyway. Word of advice: Don't pay upfront. Make payments, it's not worth the discount.

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            BBB Cincinnati

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