ComplaintsforBridgets Cleaning Squad LLC
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
03/13/24 $242.59 Hired to remove items in garage, boxes and build 2 prefabricated cabinets. Removal went well. The cabinets not. First item 2 pieces were left off. The second was a hot mess. Unusable with major damage to the unit. Spoke with the owner, Bridget, which made excuses for her workers. She did send a different employee to rebuild it the next day. He took it apart and left the pieces on my kitchen floor. He told me he'd return the following day at 11am to finish. He did not return. I called the owner again and she gave me his phone number. He said he would be back, but never returned. I've attempted contact with the owner who does not return my calls. The dollar amount above is replacement value for the cabinet since I will need to purchase a new one. It includes tax and shipping costs. I should be compensated for their shoddy workmanship leaving me with a useless cabinet. Please review the attached photos. Thank you for your time and consideration.Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On October 27, 2023 I hired Bridget's Cleaning Squad to clean my baseboards and bathrooms. We scheduled an appointment for November 16, 2023 and she quoted me $145. On that day Bridget messaged me multiple times telling me she was running late, and we ended up rescheduling for the next day. I was at work but my boyfriend was home recovering from knee surgery. He spent most of the time in bed resting. He texted and told me that Bridget brought her elementary and middle school children and it sounded like they were making a rap video in our basement. Very alarming. At about the same time my neighbor messaged me asking whose beat-up van was in my driveway and why were kids running around my yard. Again, very alarming. I then get another message from my boyfriend telling me that Bridget has been in our bathroom the whole time voice texting with her ex about the custody of a child. Later she comes out and tells my boyfriend all that is left is mopping and they leave. I arrived home to find that absolutely nothing was cleaned. I took photos and sent Bridget a message. She didn't respond until I messaged her again the next day. She claimed her son was 20 and was helping her, which my boyfriend said he did not and that he did not look 20. She didn't say why her other child was brought. She thought she did a good job cleaning and that voice texting with her ex during a job was okay. She did offer to come back and clean my whole house but with how argumentative she was, I did not feel comfortable with her coming to my home again. I told her not to post in my neighborhood group or I'd share my experience. She continued to post so I shared. Many people claimed she did the same thing to them and quite a few administrators of groups banned her or had already banned her for the amount of complaints her business has had. She then posted in another group that the reason she couldn't clean my house was because of human feces. Which was not true. I have more screenshots if needed.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.