ComplaintsforHillbilly Grips
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased grips and never received them, then he stopped responding to calls and messages.Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7-31-23 I shipped two Colt revolver frames with barrels but without cylinders and pins to ****** at Hillbilly grips for custom replacement grips to be made. 1) 1972 Colt SAA sn# ******* value of $4500.00 2) 1981 Colt SAA sn# ******* value of $3500.00 Prior to shipping deposit was given and was told turnaround would be 2months. I’ve reached out and spoken to ****** several times after the two month wait and was advised he had medical issues, and all orders were on hold. In fear of loosing my items if something were to happen to him and or his business closing. I politely requested my items be returned through text and verbally thru voice mails. I advised him one item is a family heirloom belong to my grandfather to please send back unfinished, and I would still pay for items ordered just to get my pieces back. Since my last requests to please return items is now being ignored. I feel I need to reach out for help.Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order with Hillbilly Grips back on May 25th 2021. At the time the communication was great.. then Covid came along so I gave some slack and figured I would receive my order sooner than later. I continued to try to reach out to the owner about my order , eventually all communication ended. The last time I heard from the Owner about my order was August 2022. After reviewing reviews on this businesses Facebook account I have found out that I am not the only one dealing with this issue. The item I ordered is paid in full. At this time I would prefer to either receive my item or a full refund. Though I can not process anything because I can not get in contact with the owner of this business. The order was for a set of custom Grips for a 1911 pistol along with a inlay work for a Silver Crucifix that I had purchased and sent to the owner to install into the grips. There were also another set of Rare medallions that I had sent down to the owner for another pair of grips I was planning to have made at a later date. I have not received anything.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.