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ComplaintsforOhio Valley Solid Surface LLC
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Complaint Details
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Initial Complaint
03/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I originally called Ohio valley solid surface to have someone come out and recaulk an area around my countertop they installed a year ago they sent 2 young men out on February 23 2022 there was an incident with the caulking as of the next day so I called again and talked to the owner Mr. D? on the 24th2022 of February he said he would get back with me in 2 days he did not. So I called again on March the 12th2022 & spoke to **** & ask to talk to the owner. I was put on hold for 10 minutes I hung up & called back & talked to ****** & was told that ****** would call me on Monday March 14th 2022 to set up an appointment to come back out however as of today March the 27th2022 I have not heard from anyone to just come out and finish this job & see what the problem is and get it repaired.. they are aware of the issue so I do not believe it's up to me to continuously call them..Business response
03/28/2022
This message has been sent to ****** in our service dept. This job was done more than a year ago and is truly outside the std warranty. We have went out to the house and recaulked the area but customer is still not satisfied. ****** will reach out to her today.Business response
04/14/2022
Sounds great. Sorry for the confusion. Glad all is good now.Customer response
04/15/2022
****** ******** *******
The second application of caulking seems to be holding up so far..So I will say the job has been done.
I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
Regards,
***** ****Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In May 2021 we placed an order for cabinets, counters, and a replacement top for the island in our kitchen and needless to say the only potion delivered/installed to date is the new island slab. Don’t get me wrong, I understand the supply chain issue, however, in the interim my sister-in-law was able to completely gut & remotely remodel - meaning she did it all from from DC - a home & guest house in Texas in 7 months as well as fully remodeling my nephew’s bathroom in less than 6 weeks. After countless attempts & OVSS ‘willingness’ to refund our money (I’ve only been trying since December) we still have yet to receive our refund or credit to my original form of payment. I am sick to death of these people and if I could post a ****** review I would but they don’t have a legit website anymore. The total refund due is $4,378.97.Business response
03/08/2022
This was taken care of with the customer yesterday. All is good
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Contact Information
107 Center Street
Wilder, KY 41071-2907
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.