ComplaintsforThe Face Lab
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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased facial filler during a holiday party promotion from ***** who has been my injector and friend and I trust. ***** is no longer employed with the business and I requested a refund given that I will not receive the services. I don’t trust people I do not know and especially not to inject filler into my face. No where on the website or in the advertisement is non-refundable listed so I expected a refund without argument. Given that ***** was both my friend and injector and did not leave on good terms I’m honestly not sure why they would want me to come back to their business. If I wasn’t a trustworthy individual that could get them into more trouble than it’s worth if I filed a malpractice or HIPAA complaint. I’m not asking for anything out of the ordinary just for the money I spent on the filler to be refunded since I have not and will not receive the services. To be honest they could make double the money selling it to someone else as I received it at a discounted rate. I do not trust the individuals who remain at the establishment given recent occurrences and especially not after the turmoil they have put me through the past couple of days for just trying to get a refund. Any help will be appreciated. This is the first complaint I have ever filed and would not do so if I didn’t have good reasoning but in this situation I can’t understand why anyone would not think a refund is warranted or why anyone would trust this business. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.