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Find a Location

Tim F. Crisp Pediatric Dentistry has 1 locations, listed below.

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    Business ProfileforTim F. Crisp Pediatric Dentistry

    Children Dentist

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11 Canary Ln, Winchester, KY 40391
    BBB File Opened:
    6/1/2023
    Business Management
    • Dr. Tim Crisp, Owner
    Contact Information

    Principal

    • Dr. Tim Crisp, Owner

    Customer Contact

    • Dr. Tim Crisp, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/08/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    We had switched to a new insurance and it was provided at the visit in question. Our kids had their 6 month cleaning. The dental office charged our old insurance (****** *********** which we still had til the end of august but did not want to use. They contacted us saying we had an outstanding balance and that the insurance did not cover all. I advised the dental office of the mistake. They denied getting the new card and told me the balance was due and they could not submit to another insurance. I was advised by my current insurance company ******* that they will pay the outstanding balance because it was a every 6 months cleaning. Since we had overlapping insurance at that time, *****, being the secondary insurance would accept the clean claim after the primary insurance had been ran. They just needed Time F Crisp office to send them the clean claim to which Dr. Crisp office has refused to do even with being called several times and an in-person visit to ask them to submit the claim. We beleive they are waiting for the 6 month window to lapse so that we will not be able to submit to the secondary insurance and will be liable for the balance.
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    Customer Reviews

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