ComplaintsforPaynter Tire & Service Center
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Complaint Details
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Initial Complaint
11/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had 4 new tires installed on my truck in October. Spending over $1,300 on this sale and this was my 5th vehicle I've taken there this year. Once the job was completed I noticed the rims where black in certain spots the Manager said it was the bead seal they use. I said bead seal???? I took it home and washed them and inspected it further and it was on all 4 rims. I took it back the next day and said we didn't do that, we use a no touch system they said. I said they wasn't like that when I brought it in. I asked them if they where going to help with the cost of replacing them and I was told No!Business response
01/11/2022
Business Response /* (1000, 8, 2021/12/07) */ The customer came into the business for wheels. You can get on ****** and see that **** wheels are having an issue with flaking. **** has not started a recall. This is a manufacturer problem. **** worked out an agreement with the consumer for $2500 for new wheels. The consumer wanted Paynter to pay the different for the cost of the new wheels. The business said this is a manufacturer problem, and is not be responsible to offset the cost of the new wheels.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.