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ComplaintsforBent's R.V. Rendezvous, L.L.C.
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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a travel trailer from bents rv the entire experience was terrible we set up a appointment to view the camper before hand and when we get there there's a salesman living in the rv they lost the keys for the rv and still have not changed or reimbursed me for the locks they I still have not received the license plate due to them not put the correct vin on the paperwork they submitted to my bank I have called to speak to the sales manager and try to resolve these issues Several times with no resultsBusiness response
08/11/2022
We sincerely apologize about Mr. **********s experience. We should have had it cleaned and the keys should have been given to him. Once we were made aware of these issues, we mailed a set of keys to Mr. Hernandez, and he has confirmed receipt of the keys. The vin# issue was corrected and the new license plate was mailed out with a confirmed delivery of the plate on July 12, 2022.
Again, we apologize for his troubles, but all issues have been resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.